Senior Technology Consultant, On-site, Los Angeles, CA
About The Position
Hewlett Packard Enterprise is seeking a Senior Technology Consultant to lead onsite operations for a high-profile federal customer. The role involves providing operational leadership and expertise in hardware repair and case management, maintaining collaboration and consistent service delivery, and acting as the site’s lead escalation point. The position applies advanced subject matter knowledge to complex business issues, works with functional and technical project teams, and may lead and mentor others. This position is 100% onsite at the customer facility, Monday through Friday, 8 a.m. to 5 p.m. The employee may need to work outside typical hours and participate in on-call coverage. U.S. citizenship is required for this federal role.
Requirements
- U.S. citizenship, as required for the federal customer.
- At least 7 years of Linux experience with strong hardware troubleshooting skills.
- At least 3 years of experience collaborating on projects and working with a team in a technical or service environment.
- Comfort participating in on-call and standby rotations.
- At least 8 years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or a related field; without a degree, 11 or more years of relevant professional experience.
- Initiative, ownership, and a collaborative, team-oriented approach, including mentoring ability.
- Strong written and verbal communication skills, including fluency with Slack, Microsoft Teams, and email.
- Ability to analyze complex problems and resolve them independently or collaboratively.
Responsibilities
- Serve as the management site lead, reporting site issues and concerns and acting as the lead escalation point for operational and customer matters.
- Perform hands-on hardware troubleshooting and replacement on HPE ProLiant servers and high-performance storage systems.
- Support the site lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.
- Own the case-management lifecycle, ensuring cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.
- Track parts and inventory accurately, monitor inbound and outbound activity, and log escalations.
- Stay informed about facility and customer-support matters and support the site when the lead is absent.
- Collaborate with project teams and provide mentoring to others.
Benefits
- Comprehensive benefits supporting physical, financial, and emotional wellbeing.
- Career development programs to help employees pursue career goals.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
