Senior Technology Consultant, On-site, Los Angeles, CA
About The Position
Hewlett Packard Enterprise is seeking a Senior Technology Consultant to lead an onsite team supporting a high-profile federal customer. The role combines operational leadership, customer and case management, and hands-on hardware troubleshooting and repair. The consultant will serve as the site’s management lead and escalation point, helping maintain operational excellence, collaboration, and service-level performance. The position requires U.S. citizenship and is 100% onsite at the customer facility, Monday through Friday, 8 a.m. to 5 p.m. The role may require work outside typical hours and participation in on-call and standby rotations. The consultant applies advanced subject matter expertise to complex business issues, partners with functional and technical project teams, exercises independent judgment, and may lead or mentor team members.
Requirements
- U.S. citizenship, required for the federal customer role.
- At least 7 years of Linux experience with strong hardware troubleshooting skills.
- At least 3 years of experience collaborating on projects and working with a team in a technical or service environment.
- At least 8 years of professional experience and a Bachelor of Arts/Science degree or equivalent in computer science or a related field; without a degree, 3 additional years of relevant professional experience, for 11 or more years total.
- Comfort participating in on-call and standby rotations.
- Self-starter who takes initiative and demonstrates ownership.
- Collaborative and team-oriented, with the ability to mentor others.
- Strong written and verbal communication skills, including fluency with Slack, Microsoft Teams, and email.
- Ability to analyze complex problems and resolve them independently or through team collaboration.
Responsibilities
- Serve as the management site lead, reporting site issues and concerns and acting as the lead escalation point for operational and customer matters.
- Perform hands-on hardware troubleshooting and replacement on HPE Proliant servers and high-performance storage systems.
- Support the site lead in customer meetings to review cases, schedule engineering support, and conduct monthly SLA reviews.
- Own the case management lifecycle, ensuring cases are opened, assigned, escalated appropriately, and resolved within SLA timelines.
- Track parts and inventory accurately, monitor inbound and outbound activity, and log escalations.
- Stay up to date on facility matters and customer support needs, and support the site when the lead is absent.
Benefits
- Comprehensive benefits intended to support physical, financial, and emotional wellbeing.
- Career development programs to help employees pursue career goals.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
