Services Consultant (Program Manager, US Delivery Lead) - Northern California

World Wide Technology Holding•San Francisco, CA

About The Position

The Services Consultant – Strategic Resourcing grows WWT’s Strategic Resourcing business by leading the sales process for staffing services engagements. The role develops staffing services business, scopes client work, prepares budgets and pricing, creates and delivers proposals and statements of work, advances opportunities toward closure with Senior Services Consultants and account teams, and coordinates the transition of awarded engagements into service delivery. The consultant serves as the sales point of contact for Staffing Services in assigned accounts and regions, building client relationships in line with the overall account strategy. The role collaborates with internal departments, partners, service delivery partners, and subcontractors to create well-scoped and commercially sound engagements, and works with delivery and operational teams to ensure awarded engagements are set up and transitioned smoothly. Travel is anticipated at 25%, depending on assigned accounts and regions.

Requirements

Must live in the Bay Area.
Bachelor’s or Master’s degree, or equivalent experience.
5+ years of related experience selling staffing services engagements.
Ability to negotiate mutually agreeable outcomes in complex project/program scenarios with clients, partners, and WWT stakeholders.
Competency in analytical problem solving, customer/partner relationships, network products and technology expertise, project management, and strategic insight.
Strong written and verbal communication skills.

Responsibilities

Increase Staffing Services profitability and revenue in assigned accounts and regions.
Develop Staffing Services business in assigned accounts and regions, with support from other team members as needed.
Serve as the single point of contact for Staffing Services sales for assigned accounts and regions.
Establish and maintain contact with assigned clients and develop relationships with key clients in accordance with the overall account strategy.
Conduct detailed requirements-gathering sessions with clients and WWT stakeholders.
Develop thorough and accurate scopes of work.
Negotiate scope and pricing with WWT partners, service delivery partners, and subcontractors.
Create cost estimates and pricing for Staffing Services engagements.
Develop and present preliminary proposals as part of the services sales process.
Coordinate with internal departments as needed to create successful staffing engagements, including PS Delivery, PS PMO, PS Partner Management, Cyber Security, Legal & Compliance, Engineering, SRC, and Finance.
Work with the WWT Service Request Center (SRC) to ensure SOW language, services pricing, hours, and travel budgets meet WWT standards.
After an engagement is awarded, coordinate with SRC, PS, Finance, and other applicable teams to ensure it is set up accurately.
Work with the PS team to ensure a smooth transition from sales to service delivery.
Understand service delivery organization structures and incorporate lessons learned into future engagements.
Identify and develop additional staffing services opportunities in assigned accounts.
Conduct customer-facing discussions to address significant scope changes; project change request management is primarily handled by PS PMO or other service delivery organizations.
Participate in project/program closeout to confirm client satisfaction, gather lessons learned and improvement areas, and identify additional opportunities.
Travel as anticipated based on assigned accounts and regions.