Program Manager (California)

Logile, Inc.

3d•Hybrid

About The Position

Logile’s Delivery team partners with retail clients and guides customers through the Logile Roadmap. As part of Customer Experience, the team delivers engagements focused on operational efficiency, customer and employee experience, and workforce management software implementation. The Program Manager oversees and coordinates implementation of Logile solutions, leads project governance, manages project processes, issues, and risks, and maintains project documentation. Program Managers lead larger and/or more complex projects than Project Managers. The role supports Logile’s established and growing customer base in California and surrounding areas. The Program Manager must be based in the Greater Los Angeles or Inland Empire region by their start date and regularly travel to customer sites. When travel is not required, work is performed from home with reliable internet connectivity. The role also contributes to company growth through cross-functional work on customer training and long-term Help Desk support, sharing delivery best practices, identifying beneficial system enhancements, and supporting sales and business development.

Requirements

B.S./B.A. diploma in Business Management or Industrial Engineering.
Broad knowledge of project management methodologies.
Ability to understand wider program objectives, including business and strategic goals.
Over 5 years of experience in large and complex customer-facing program management, preferably in the retail industry.
Customer-facing experience as part of cross-functional teams on large-scale software implementations.
SaaS experience.
Experience with Workforce Management/Labor Management.
Advanced proficiency in MS Office Suite, including developing project plans and reports using platforms such as Excel, PowerPoint, and Project.
Outstanding leadership, problem-solving, organizational, and communication skills.
Demonstrated ability to solve complex organizational problems.
Must be based in the Greater Los Angeles or Inland Empire region by the start date; preferred areas include Los Angeles County, northern Orange County, the San Bernardino Valley, and nearby Riverside County communities.
Must be willing to regularly travel on-site to customers; travel occurs as needed.
Reliable internet connectivity is required when working from home.

Nice To Haves

MS/MA degree.
PMP certification.
Experience in the retail industry.

Responsibilities

Manage cross-functional deployment teams comprising Solution Analysts, Solution Consultants, Senior Solution Consultants, Data Engineers, and Trainers.
Develop and administer project plans for all phases of software or solution implementation, training, change management, and rollout.
Gain baseline proficiency in the use and configuration of all Logile software modules.
Define delivery team and customer team roles and responsibilities.
Establish project milestones and provide steering team updates on milestone progress and risk mitigation.
Coordinate with customer project management to schedule customer team activities.
Ensure timely, quality completion of deliverables.
Assess program performance to maximize customer ROI.
Develop trusted business advisory relationships with customers.
Monitor project time and expense budgets and hold team members accountable for compliance.
Collaborate cross-functionally to develop customer training plans and long-term Help Desk support.
Share ideas for delivery best practices.
Identify system enhancements that benefit current and future customers.
Support sales and business development.