Technology Operations Consultant

Truist Bank•Raleigh, NC

About The Position

Implements and supports technology operations for Zelle and Real-Time Payments (RTP), working to meet operational targets and ensure the availability, stability, reliability, scalability, security, and operational readiness of these critical payment services. The role independently monitors payment processing and supporting technology, troubleshoots and resolves production issues, leads incident triage and escalation, supports root-cause analysis and remediation, and serves as a technical escalation resource for complex issues. The consultant partners with Technology, Operations, Product, infrastructure, and vendor teams on production changes, releases, modernization initiatives, resiliency, disaster recovery, and business continuity. The role develops and maintains operational procedures, runbooks, troubleshooting and recovery documentation, and analyzes alerts, logs, operational metrics, and transaction trends to identify recurring issues, strengthen controls, improve platform supportability, and drive automation and continuous improvement. It contributes to technical roadmaps and operational strategies while ensuring solutions and support practices align with organizational, regulatory, and risk-management requirements. On-call and after-hours production support may be required. The role develops end-to-end knowledge of Zelle and RTP payment processing, system dependencies, and support processes. It delivers technology operations for assigned systems or services under general supervision, owns defined processes, contributes to standards and governance, leads components of initiatives, evaluates and implements operational improvements, provides technical guidance to teammates, translates technical and business requirements into implementation plans, and collaborates with vendors and adjacent teams. It monitors operational data, may respond to medium-to-high priority incidents, and contributes to incident management, disaster recovery, and business continuity procedures.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related technical discipline.
At least 5 years of progressive experience in technology operations.
Advanced understanding of IT infrastructure, cloud technologies, security, compliance, and risk management.
Proven track record in technology governance, strategic planning, and operational excellence.

Nice To Haves

Advanced certifications such as CISSP, CCIE, Microsoft Certified: Azure Solutions Architect Expert, or equivalent.
Extensive experience with multi-cloud environments, automation frameworks, and infrastructure as code.
Knowledge of ITIL, DevOps, Agile methodologies, and enterprise architecture frameworks.

Responsibilities

Deliver technology operations for assigned systems or services, meeting performance, availability, reliability, and security targets.
Own and execute defined processes; contribute to technology standards, runbooks, and governance patterns and apply them consistently to reduce risk, support compliance, and improve daily operations.
Lead components of larger initiatives or moderately complex efforts by planning, designing, and implementing technical solutions and operational improvements; coordinate tasks for lower-level technical professionals where appropriate.
Analyze tools and processes, evaluate emerging technologies, automation, and optimization techniques, and implement changes that improve efficiency, reliability, or supportability.
Provide technical guidance and informal coaching, participate in design and code reviews, assist with complex troubleshooting, and share best practices and documentation.
Translate technical and business requirements into practical implementation plans and recommend product, service, or operational enhancements.
Collaborate with vendors, partners, and adjacent teams on integration and solution design, supporting adherence to operational and architectural expectations.
Monitor and analyze operational metrics, logs, and observability data; identify issues, propose remediation, and drive continuous improvement.
Serve as a technical contact for vendors, partners, and adjacent teams on assigned solutions or services.
Respond to medium-to-high priority incidents through identification, triage, troubleshooting, restoration, root-cause diagnosis, and long-term fixes.
Contribute to incident management, disaster recovery, and business continuity procedures; lead technical investigation and resolution of significant incidents within the area of responsibility.
Monitor payment processing and supporting technology; troubleshoot production issues, lead incident triage and escalation, support root-cause analysis and remediation, and provide technical escalation support for complex issues.
Support production changes, releases, modernization initiatives, resiliency, disaster recovery, and business continuity in partnership with other teams.
Develop and maintain operational procedures, runbooks, troubleshooting and recovery documentation; analyze alerts, logs, metrics, and transaction trends to improve controls and platform supportability.
Participate in on-call and after-hours production support as required.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Tax-preferred savings accounts
401(k) plan
At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
10 sick days, prorated
Paid holidays
May be eligible for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan, depending on position and division