Systems Administrator Jobs

About The Position

Requirements

• At least 2 years of experience as a ServiceNow System Administrator, including hands-on experience with DEV, TEST, and PROD environments.
• Experience in transitioning authentication systems, such as username/password to CAC-authentication.
• Demonstrated expertise in configuring workflows, customizing forms and managing ServiceNow modules such as ITSM, ITAM and WSD.
• Experience with System performance monitoring, troubleshooting and optimization.
• Proficiency in ServiceNow scripting languages (e.g., JavaScript, GlideScript).
• Strong knowledge of ServiceNow Performance Analytics and reporting tools.
• Hands-on experience with cloning activities (PROD to DEV/TEST) and environment validation.
• Knowledge of data integrity validation and backup processes.
• Strong problem-solving and analytical skills.
• Effective communication skills to interact with stakeholders, end-users, and technical teams.
• ServiceNow System Administrator Certification.
• BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science or equivalent military experience.
• Security+ certification and one of the following: GCLD or GSEC or CSSLP.
• IAT Level II Certification.
• Current Top Secret DoD security clearance and maintain such a clearance.

Nice To Haves

• Additional certifications in ServiceNow modules.
• Experience with software package installation, patching & upgrading.
• Oracle DBA experience in the UNIX operating system.
• Experience in high availability environment.
• Experience in software development environment.
• Experience analyzing, evaluating, development and implementing processes and systems within budget and adhere to time requirements and schedule.
• Ability to work in a fast-paced production environment with ability to handle multiple competing tasks and demands simultaneously.
• Effective Customer Service, interpersonal, and management skills/capabilities; including a demonstrated ability to work cross-functionally internally and externally.
• Interest in new technologies and the ability to adopt to those new technologies.
• Ability to lead by example and carry a development workload.

Responsibilities

• Maintain, optimize, and ensure the efficient operation of the organization’s ServiceNow instances, including DEV, TEST, and PROD environments.
• Support system health monitoring, performance optimization, and instance maintenance.
• Ensure compliance reporting.
• Transition from username/password authentication to CAC-authentication for ServiceNow IL-4 services.
• Configure workflows, customize forms, and manage ServiceNow modules such as ITSM, ITAM, and WSD.
• Perform system performance monitoring, troubleshooting, and optimization.
• Clone environments (PROD to DEV/TEST) and perform environment validation.
• Validate data integrity and manage backup processes.
• Document processes, create training materials, and deliver user training sessions.
• Monitor system performance, uptime, and availability.
• Apply ServiceNow patches, updates, and upgrades while minimizing operational impact.
• Maintain instance logs, tracking errors and performance bottlenecks.
• Ensure system configurations comply with established security policies.
• Develop and implement a plan to migrate the ServiceNow IL-4 instance from username/password authentication to CAC-authentication by configuring authentication settings, coordinating with cybersecurity teams, and resolving technical issues.
• Ensure all configurations align with DoD and Air Force cybersecurity requirements.
• Coordinate with stakeholders and security teams to address potential challenges.
• Configure ServiceNow for CAC authentication with approved identity providers.
• Provide user guides and training for the new CAC-authentication process.
• Configure ServiceNow modules (SPM, ITAM, WSD, CMDB, Service Catalog, etc.).
• Develop and maintain business rules, workflows, UI policies, and client scripts.
• Edit and customize workflows to automate business processes and improve operational efficiency.
• Modify and update forms to ensure they align with organizational requirements and improve user experience.
• Optimize system performance by reviewing and refining configurations.
• Analyze and troubleshoot performance issues, including slow webpage loading times and system bottlenecks.
• Monitor and optimize the ServiceNow instance to ensure fast and reliable page load speeds.
• Identify and optimize inefficient scripts, queries, or workflows that may impact system performance.
• Implement best practices for performance tuning, ensuring the platform remains responsive to end-users.
• Configure and maintain ServiceNow Performance Analytics dashboards and reporting tools, ensuring accurate tracking of system health, uptime, and usage metrics.
• Provide technical support for reporting functions as needed.
• Generate automated reports on system health, incident resolution rates, and compliance.
• Provide insights using ServiceNow Performance Analytics and reporting tools.
• Develop and implement custom metrics to track fulfillment duration of catalog requests.
• Create automated dashboards to monitor the full lifecycle of catalog requests.
• Identify process bottlenecks and provide recommendations for optimization.
• Troubleshoot and resolve platform-related issues affecting the overall performance, configuration, and functionality of the ServiceNow instance.
• Provide root cause analysis for recurring issues.
• Generate reports on system performance, asset management, and change records.
• Provide documentation and recommendations for continuous improvement.
• Act as a liaison with ServiceNow technical support and other stakeholders.
• Submit and track ServiceNow technical support tickets to ensure timely resolution of system-related issues.
• Escalate unresolved issues to the appropriate government representatives for further coordination with ServiceNow support.
• Collaborate closely with the organization’s ServiceNow platform and process owners.
• Ensure all modifications, updates, and additions to the organization’s ServiceNow instance are coordinated exclusively with ServiceNow Platform Owners or the Configuration/Change Management team to ensure data integrity, compliance, and proper change control.

Benefits

• Competitive compensation
• Comprehensive benefits packages including medical, dental, vision
• Employer paid life, short-term, and long-term disability insurance
• Retirement plans with employer contributions
• Paid time off
• Holidays
• Opportunity for advancement
• Respectful and collaborative work environment