CHG - I.T. - Systems Administrator

The D•Las Vegas, NV

23h

About The Position

The I.T. Systems Administrator administers and troubleshoots system infrastructure and applications, supports end users, and assists with training the Systems and Helpdesk Technician team. The role provides customer service and systems support across the business, including application and workstation assistance, server hardware installation and upgrades, network protocol configuration, database maintenance, and documentation of procedures. The administrator helps maintain physical and software security, troubleshoots systems, applications, data integrity, and database performance, and installs, upgrades, configures, and maintains applications on company systems. The role follows company policies and procedures, communicates relevant information to supervisors, and supports timely completion of departmental work. Evening, weekend, and holiday hours may be required, and the position is always on-call.

Requirements

Strong background providing computer systems technical support to end users.
Knowledge of networking fundamentals, including TCP/IP, addressing, VLANs, and VPN.
Strong knowledge of virtualization concepts and applications such as VMware, Nutanix, and AHV.
Experience with backup systems such as Cohesity and Unitrends.
Experience with gaming applications such as Oasis, Loyalty, Stadium, and Bravo.
Understanding of cybersecurity and best practices for maintaining a secure environment.
Ability to explain and document high-level concepts in an easy-to-understand format.
Ability to communicate effectively in English.
Ability to perform the essential duties satisfactorily.
Knowledge of company policies and procedures, including fire and safety regulations.
Excellent guest service skills to effectively deal with guests.

Nice To Haves

Bachelor’s degree in Computer Science or a related field preferred.
Previous experience and/or training preferred.
CompTIA A+ certificate preferred.

Responsibilities

Administer and troubleshoot system infrastructure and applications.
Assist with training and educating the Systems and Helpdesk Technician team.
Provide customer service and support to end users, including responding to application and workstation requests or problems.
Complete daily duties in accordance with company and departmental policies and procedures.
Make recommendations and address end-user complaints and concerns.
Follow supervisor direction and assist supervisors and department leaders in setting priorities and completing tasks on time.
Communicate pertinent information to supervisors to support purchasing decisions.
Help maintain physical hardware and software security, including through password protection.
Troubleshoot systems, applications, data integrity, and database performance.
Install, upgrade, configure, and maintain applications on company systems.
Install, troubleshoot, diagnose, and resolve software applications and operating systems, including ATI Oasis, Genesis Bravo, Stadium PLEE, engineering CAD programs, Microsoft Office, web applications, document revision applications, Windows, and Linux.
Install and upgrade server hardware, including Nutanix and Cohesity systems.
Configure network protocols such as TCP/IP and Group Policy; maintain client/server applications; update databases; and maintain documentation and SOPs.
Ensure customer satisfaction and follow lawful supervisor directions and work rules.
Interact positively with others and support employee morale.
Uphold company non-disclosure and confidentiality policies and agreements.
Work evenings, weekends, and holidays as required; remain on-call at all times.