CHG - I.T. - Systems Administrator

Recruiting Team•Las Vegas, NV

About The Position

The I.T. Systems Administrator administers and troubleshoots system infrastructure and applications, helps train and educate Systems and Helpdesk Technicians, and provides customer service and technical support to end users. The role supports applications, workstations, servers, databases, and operating systems, and helps maintain system security and documentation. The position is always on-call and may require evening, weekend, and holiday work.

Requirements

Strong background providing computer systems technical support to end users.
Knowledge of networking fundamentals, including TCP/IP, addressing, VLANs, and VPN.
Strong knowledge of virtualization concepts and applications, such as VMware, Nutanix, and AHV.
Experience with backup systems such as Cohesity and Unitrends.
Experience with gaming applications such as Oasis, Loyalty, Stadium, and Bravo.
Understanding of cybersecurity and best practices for maintaining a secure environment.
Ability to explain and document high-level concepts in an easy-to-understand format.
Effective communication in English.
Excellent guest-service skills to effectively deal with guests.
Knowledge of company policies and procedures, including fire and safety regulations.

Nice To Haves

Bachelor's degree in Computer Science or a related field preferred.
Previous experience and/or training preferred.
CompTIA A+ certificate preferred.

Responsibilities

Complete daily tasks in accordance with company and departmental policies and procedures.
Make recommendations and address end-user complaints and concerns.
Follow supervisor and department-leader directions, help set task priorities, and ensure timely completion.
Interface with end users regarding application and workstation requests or problems.
Communicate relevant information to the supervisor to support purchasing decisions.
Help maintain physical and software system security, including password protection.
Troubleshoot systems, applications, data integrity, and database performance.
Install, upgrade, configure, and maintain applications across systems.
Install, troubleshoot, diagnose, and resolve software applications and operating systems, including ATI Oasis, Genesis Bravo, Stadium PLEE, engineering CAD programs, Microsoft Office suites, web applications, document revision applications, Windows, and Linux.
Provide systems support, including installing and upgrading server hardware, configuring TCP/IP and Group Policy, maintaining client/server applications, updating databases, and maintaining documentation and SOPs.
Help train and educate the Systems and Helpdesk Technician team.
Ensure customer satisfaction and provide guest service.
Follow lawful supervisor directions and work rules and procedures.
Interact well with others and positively influence employee morale.
Uphold company non-disclosure and confidentiality policies and agreements.
Work evening, weekend, and holiday hours as required; remain on-call at all times.