I.T. Assistant

Catholic Charities of San Bernardino and Riverside Counties•Lansing, MI

3d•Onsite

About The Position

The IT Assistant provides technical support to staff by addressing and resolving technology inquiries, issues, and requests. The role helps ensure efficient and secure technology operations across the agency by supporting hardware and software systems and assisting with user access, equipment setup, and technology maintenance. The position also provides customer service, supports agency software and security systems, maintains technology equipment and accounts, and assists with network, server, backup, and phone-system administration. This is a part-time, on-site position working 20 hours per week, Monday through Friday from 8 a.m. to noon. The role may require occasional attendance at meetings or events outside regular business hours and occasional driving during the workday. It involves handling sensitive or potentially traumatic information and interacting directly with individuals or families in crisis. Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions.

Requirements

Associate’s degree in a related field, or currently working toward completion of a degree.
Familiarity with networked systems and Microsoft products.
Previous experience providing IT help desk or technology support in a business or organizational setting.
Proficiency in word processing, spreadsheet, and database software applications.
Valid Michigan driver’s license.
Reliable transportation or access to reliable transportation, and appropriate vehicle insurance coverage.
Demonstrated commitment to the organization’s mission and values.
Ability to collaborate effectively and contribute positively in a team environment.
Ability to identify challenges and develop practical solutions.
Awareness of and respect for cultural diversity.
Integrity and responsible use of time and resources.

Responsibilities

Provide customer service while performing agency technology duties.
Serve as a point of contact for IT work requests and troubleshooting.
Assist with distributing keys, creating staff ID cards, and assigning network access.
Support agency software systems, including Microsoft Office, Great Plains, and specialized databases.
Collaborate with vendors and program staff to assist with report development.
Respond to staff inquiries about software usage and functionality.
Test and evaluate software applications and systems.
Construct, deploy, and maintain general computer applications and specialized utility programs.
Recommend system and software upgrades.
Maintain the agency computer and technology equipment inventory.
Set up and maintain workstations for employees, interns, and volunteers.
Manage technical security systems, including video surveillance, alarms, building access, employee badge activation, and key assignments.
Maintain accurate records of security-related requests and authorizations.
Troubleshoot and resolve Local Area Network (LAN) and other systems issues.
Administer Office/Microsoft 365, information storage systems, and Microsoft server/network environments across the agency.
Add, maintain, and remove Active Directory user accounts, including email, network, and security permissions.
Ensure remote backups of agency data are completed and functioning properly.
Administer and maintain servers, desktop computers, printers, routers, switches, firewalls, phones, mobile devices, and related software, including updates and patches.
Manage Avaya and Mitel phone systems, including adding and removing extensions, setting up voicemail, and troubleshooting phone issues.
Attend and participate in meetings, conferences, in-services, and other relevant training as assigned.
Perform other duties as assigned.