I.T. Assistant

Catholic Charities of Ingham, Eaton & Clinton Counties•Lansing, MI

2d•Onsite

About The Position

The I.T. Assistant provides technical support to staff by addressing and resolving technology inquiries, issues, and requests. The position supports efficient and secure technology operations across the agency, including hardware and software systems, user access, equipment setup, and technology maintenance. The role also assists with agency security systems and technology administration under the Technology Manager’s direction. This is an on-site, part-time position for 20 hours per week, scheduled from 8 a.m. to noon Monday through Friday. Remote work may not be available. Occasional attendance at meetings or events outside regular business hours and occasional driving during the workday may be required. The position involves handling sensitive or potentially traumatic information and direct interaction with individuals or families in crisis.

Requirements

Associate’s degree in a related field, or currently working toward completing a degree.
Familiarity with networked systems and Microsoft products.
Previous experience providing IT help desk or technology support in a business or organizational setting.
Proficiency in word processing, spreadsheet, and database software applications.
Valid Michigan driver’s license, reliable or access to reliable transportation, and appropriate vehicle insurance coverage.
Ability to work on-site; the position may not be eligible for remote work.
Ability to attend occasional meetings or events outside regular business hours.
Ability to occasionally drive during the workday for operational purposes.
Demonstrates commitment to the mission and values of Catholic Charities of Ingham, Eaton, and Clinton Counties.
Works collaboratively and effectively with others in a team environment.
Identifies challenges and develops practical, innovative solutions.
Demonstrates awareness of and respect for cultural diversity among colleagues and clients.
Acts with integrity and responsibly uses time and resources.

Responsibilities

Provide customer service while carrying out agency technology duties.
Serve as a point of contact for IT work requests and troubleshooting.
Assist with distributing keys, creating staff ID cards, and assigning network access.
Support agency software systems, including Microsoft Office, Great Plains, and specialized databases.
Collaborate with vendors and program staff to assist with report development.
Respond to staff questions about software use and functionality.
Test and evaluate software applications and systems.
Construct, deploy, and maintain general computer applications and specialized utility programs.
Recommend system and software upgrades.
Maintain the agency’s computer and technology equipment inventory.
Set up and maintain workstations for employees, interns, and volunteers.
Manage technical security systems, including video surveillance, alarms, building access, employee badge activation, and key assignments.
Maintain accurate records of security-related requests and authorizations.
Troubleshoot and resolve issues with the Local Area Network (LAN) and other systems.
Administer Office/Microsoft 365, information storage systems, and Microsoft server/network environments across the agency.
Add, maintain, and remove Active Directory user accounts, including email, network, and security permissions.
Ensure remote backups of agency data are completed and functioning properly.
Administer and maintain servers, desktop computers, printers, routers, switches, firewalls, phones, mobile devices, and related software, including updates and patches.
Manage Avaya and Mitel phone systems, including adding or removing extensions, setting up voicemail, and troubleshooting phone issues.
Attend and participate in meetings, conferences, in-services, and other relevant trainings as assigned.
Perform other duties as assigned.