Systems Administrator (Slate)

University of Miami•Coral Gables, FL

About The Position

The Systems Administrator maintains and administers applications to ensure optimal performance and rapid recovery from emergencies. The role ensures effective provisioning, installation, configuration, operation, and maintenance of software and related infrastructure. In the Enrollment Technologies area, the position is responsible for the configuration, operational administration, security, access management, availability, and vendor coordination of enterprise applications, including Slate. The administrator ensures assigned systems remain secure, reliable, compliant, and aligned with University IT governance standards, and serves as a technical liaison among business stakeholders, vendors, implementation partners, information security, infrastructure, and identity management teams. The role coordinates Slate support, incidents, upgrades, releases, maintenance, and stakeholder communications. It administers SaaS application configurations, integrations, service accounts, scheduled processes, performance, availability, and issue resolution. The administrator manages access and account lifecycles, security roles, permissions, and access reviews; supports security assessments, audits, remediation, and evidence collection; and maintains system, configuration, support, security, and audit documentation. The position also supports disaster recovery and business continuity planning, testing, and remediation. The Systems Administrator gathers requirements and recommends solutions, then designs, documents, tests, and implements Slate functionality and integrations to improve admissions processes. The role emphasizes Agile/Scrum practices, including developing user stories and acceptance criteria and promoting Agile values. It supports and trains users, troubleshoots system and process issues, maintains business-process documentation and user guides, monitors data accuracy and integrity, and identifies best practices and enhancements through participation in the Slate community. Other duties or responsibilities may be added as necessary.

Requirements

Bachelor’s degree in a relevant field.
At least 3 years of experience administering SaaS applications, preferably in higher education.
Experience with application administration, integrations, access controls, audits, change management, and recovery.
Knowledge of requirements analysis, process and data design, and third-party application management.
Ability to prioritize, plan resources, deliver on time, solve problems, and improve processes.
Clear documentation, stakeholder communication, client support, and familiarity with technical tools.
Demonstrated initiative, reliability, accountability, confidentiality, integrity, respect, and collaboration.

Nice To Haves

Slate Certification.
Slate implementation experience.

Responsibilities

Monitor system logs and activity.
Install, maintain, and update project and task tracking tools.
Manage account maintenance, including additions, changes, and removals, and maintain account and data integrity.
Manage security features to protect confidential information while enabling appropriate access.
Research, install, and test software updates and patches for applications and platforms.
Research new technologies and present recommendations on enterprise application purchases.
Update application inventories and document changes.
Provide training and learning opportunities for enterprise employees and consultants.
Develop, support, and maintain applications for clients, and provide scripting and programming support for major enterprise projects.
Develop and maintain service level agreements with user departments and enterprise business units.
Prepare and monitor budgets for areas of functional responsibility.
Work with IT colleagues to define metrics for measuring and communicating efficiency and effectiveness.
Adhere to University and unit-level policies and procedures and safeguard University assets.
Configure, administer, secure, and coordinate vendors for enterprise applications supporting Enrollment Technologies.
Coordinate Slate support, incidents, upgrades, releases, maintenance, and stakeholder communications.
Configure and monitor SaaS applications, integrations, service accounts, scheduled processes, performance, and availability, and resolve issues.
Manage user access, account lifecycles, security roles, permissions, and access reviews according to least-privilege principles; support security assessments, audits, remediation, and evidence collection.
Follow University change-management and Change Advisory Board requirements for deployments and post-implementation validation, and maintain system, configuration, support, security, and audit documentation.
Support disaster recovery and business continuity planning, testing, and remediation in coordination with relevant teams and vendors.
Gather requirements, recommend solutions, and design, document, test, and implement Slate functionality and integrations that improve admissions processes.
Apply Agile/Scrum frameworks, including creating user stories and acceptance criteria and promoting Agile values.
Administer Slate workflows, forms, rules, queries, portals, dashboards, datasets, communications, integrations, accounts, security roles, and scheduled tasks.
Support and train users; troubleshoot system and process issues; maintain business-process documentation, training materials, and user guides.
Monitor data accuracy and integrity across systems, recommend improvements, and participate in the Slate community to identify best practices and enhancement opportunities.