IT Administrator
About The Position
Knox is seeking a motivated, people-oriented IT Administrator to support its growing internal technology environment. The role suits an IT professional with hands-on experience in enterprise IT systems, SaaS administration, identity management, and automation who is interested in developing further in systems administration, IT engineering, SaaS operations, or security operations. The administrator will work with operations and IT leaders and collaborate with operations, security, and engineering teams. Problem-solving ability, communication, curiosity, and willingness to learn are valued; expertise in every platform is not required. The position supports day-to-day workplace technology, including hardware, software, laptops, and SaaS applications, and helps manage tools such as Google Workspace, Okta, Slack, Zoom, Jira, and Confluence. It also assists with user provisioning, permissions, documentation, workflow improvements, and automation. The work is performed in a fast-paced, highly collaborative in-office environment. Because of work with federal government clients and applicable regulations, applicants must be sole U.S. citizens; dual citizenship is not permitted. Documentation verifying sole U.S. citizenship is required as part of the background check process. Employment offers are contingent on completion of required pre-employment screenings.
Requirements
- Bachelor’s degree or equivalent experience in Information Systems, IT, Computer Science, Cybersecurity, or a related field, and up to 3 years’ experience.
- Strong communication and customer service skills.
- Strong organizational skills and attention to detail.
- Interest in modern IT systems, SaaS platforms, and automation.
- Comfort working in a fast-paced, highly collaborative in-office environment.
- U.S. citizenship is required; dual citizenship is not permitted, and documentation verifying sole U.S. citizenship must be provided for the background check.
Nice To Haves
- Technical support experience.
- Experience or familiarity with Google Workspace, Okta, Slack, Zoom, and ServiceNow.
- Experience troubleshooting and supporting Windows and macOS endpoints.
- Basic understanding of identity and access management, onboarding/offboarding, and asset lifecycle management.
- Exposure to scripting or automation tools such as PowerShell, Python, and JavaScript.
- Understanding of basic cybersecurity principles such as MFA, password management, phishing awareness, and access control.
- CompTIA A+, Network+, Security+, Google IT Support, or similar certifications.
Responsibilities
- Provide day-to-day IT support for hardware, software, laptops, and SaaS applications.
- Troubleshoot issues with Google Workspace, Slack, Zoom, and other workplace tools.
- Help manage Google Workspace, Okta, Slack, Zoom, Jira, and Confluence.
- Assist with user provisioning, permissions management, and access troubleshooting.
- Maintain accurate documentation, guides, and operational procedures.
- Help improve workflows and reduce repetitive manual tasks.
- Learn and work with automation tools, APIs, and scripting over time.
- Identify opportunities to improve the employee IT experience.
- Partner with operations, security, and engineering teams on internal technology initiatives.
- Contribute ideas to improve efficiency, scalability, and IT operations.
Benefits
- Medical, dental, vision, life, and disability benefits.
- Unlimited PEO (as stated in the posting).
- Employee-funded 401k plan.
- Variable annual bonus and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
