IT Administrator

Digital Turbine•Durham, CA

2d•Hybrid

About The Position

Digital Turbine is seeking a highly motivated and experienced IT Administrator to join its Global Corporate IT team, based in the Durham, North Carolina office. The role provides hands-on customer support for executive leadership and employees globally, working with a worldwide team of internal and external IT professionals. Candidates must be local to the Durham office and able to work onsite four days per week. The work environment is hybrid and flexible. The IT Administrator supports office IT infrastructure, end-user devices, applications, communications and productivity tools, and technology for local and global events. The role also contributes to infrastructure projects, device management, employee onboarding and offboarding, and support for office networks and VPN, with occasional travel to other offices potentially required.

Requirements

Bachelor’s degree or a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
Previous experience supporting Windows and Mac environments.
Prior work with identity provider platforms such as Okta and SaaS applications such as Google Workspace.
Experience with centrally managed client security technologies such as CrowdStrike and mobile device management tools such as JAMF, Intune, or Iru.
Strong customer orientation and communication skills.
Ability to coach and guide users through basic computer tasks.
Strong attention to detail, organization, and time management skills.
Experience supporting executive staff members in person and remotely.

Nice To Haves

IT certificates or educational degrees.

Responsibilities

Collaborate with a worldwide team of internal and external IT professionals.
Provide in-person and remote support to employees, including executive and senior leadership.
Respond to and manage technical support requests through the IT help desk ticketing system and other support channels.
Oversee and maintain office IT infrastructure, end-user devices, and applications, including network infrastructure, conferencing equipment, audiovisual equipment, and desk equipment.
Manage and assist with the setup, maintenance, repair, and disposal of computer equipment and peripherals to ensure availability and proper working condition.
Develop and distribute technical instructional documentation.
Maintain cleanliness and organization in IT offices, server rooms, and storage areas.
Collaborate with departments including Engineering, DevOps, Security, Facilities, Finance, and Corporate Systems.
Participate in projects involving the installation, configuration, maintenance, and operation of technology infrastructure and associated hardware and software.
Enroll devices in the mobile device management infrastructure, currently JAMF and Intune, with Iru planned for the future.
Support senior team members with office networks, including UniFi and Fortinet, VPN gateways, and Wi-Fi infrastructure.
Support communication and productivity tools such as Google Apps and Slack.
Collaborate with cross-functional teams on employee onboarding and offboarding, including new-hire orientations, asset management, and access control.
Provide IT support for local events, such as executive leadership and board meetings, and global events, such as all-hands meetings.
Travel occasionally to other offices to assist with IT support, as required.