IT Administrator

Infinitus Systems • San Francisco, CA

20h • Hybrid

About The Position

Infinitus is hiring an IT Administrator to help keep teammates productive and secure across their devices, accounts, and tools. As part of a two-person IT team, this role handles day-to-day help desk support, onboarding and device management, and the creation of processes and documentation as the company grows. The position reports to the IT Lead and is intended for someone early in their IT career who wants hands-on experience across support, systems, and security.

The role alternates weekly between two coverage schedules shared with the IT Lead: an early week, online by 5 a.m. and onsite in the San Francisco office by 8 a.m. on office days, typically wrapping up around 2 p.m.; and a standard week from 8 a.m. to 5 p.m. Office days are Monday, Tuesday, and Thursday. Onsite work is expected when hands-on support is needed, including support for the office network and equipment.

Infinitus is an AI communications company focused on improving healthcare access, adherence, and affordability. The company describes its work as connecting healthcare stakeholders through agentic communications and reports having automated more than 7 million calls and over 100 million minutes of conversation. Infinitus is backed by more than $100 million from investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue.

Requirements

• Bachelor's or Associate's degree.
• 1–2 years of experience in a similar role; internships and help desk experience count.
• Proficiency in macOS and ChromeOS and familiarity with Windows.
• Experience with cloud services such as Google Workspace and Microsoft 365.
• Working knowledge of IT systems, networks, and related technologies.
• Familiarity with MDM solutions and security fundamentals.
• Excellent communication and customer service skills, including the ability to explain technical issues clearly to non-technical users.
• Strong troubleshooting skills and the ability to work under pressure.
• Ability to adapt to changing technology and business needs.
• Organizational and time-management skills and a team-oriented approach.
• Authorization to work in the United States without employer sponsorship.

Nice To Haves

• Experience at an early-stage startup.
• IT certifications such as CompTIA A+, Network+, or Security+.
• Apple Certified Support Professional (Apple Device Support).

Responsibilities

• Provide technical support for end-user hardware across macOS and ChromeOS, and occasionally Windows and Linux; run diagnostics and troubleshoot issues.
• Provide software support for enterprise applications, including Google Workspace, Microsoft 365, and Rippling MDM.
• Maintain and update software and hardware inventory and support the device lifecycle.
• Provision and support access to tools including GitHub, Sigma, Figma, Linear, and Confluence.
• Support employee and contractor onboarding and offboarding, including preparing accounts, laptops, and access and securely removing access when people leave.
• Monitor, troubleshoot, and maintain the office network and equipment such as monitors, printers, and meeting equipment.
• Work with the security team on security procedures involving access, endpoints, and compliance, including access reviews and endpoint compliance.
• Contribute to strategic IT projects, including planning and implementing technical solutions aligned with organizational objectives.
• Document processes and back up and archive data.
• Keep up to date with advancements and best practices in IT administration.
• Help improve IT processes and contribute to scaling IT operations as the company grows.

Benefits

• Hybrid work arrangement, with the San Francisco office schedule listed as Monday, Tuesday, and Thursday.
• Catered lunches for Bay Area positions.
• Competitive salary and equity.
• 401(k).
• Wellness stipend.
• Medical, dental, and vision benefits.
• Generous paid time off.
• Parental leave.
• Bi-annual offsites.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree