IT Administrator

Sofidel • Circleville, OH

9d

About The Position

Sofidel America is seeking a dependable, service-oriented IT Support Specialist to provide front-line technical support to its corporate office and manufacturing plants. The role delivers timely, high-quality technical assistance and aims to improve the user experience through effective problem resolution and documentation. The position offers the opportunity for long-term growth in a stable international organization.

Requirements

• 1–3 years of IT support or helpdesk experience.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Basic understanding of networking concepts and Active Directory.
• Experience using a centralized ticketing system such as ServiceNow or similar.
• Strong customer service and communication skills.
• Ability to work independently with minimal daily supervision, with strong prioritization and time management skills.
• Ability to learn new systems and technologies quickly.

Nice To Haves

• Associate’s or Bachelor’s degree in Information Technology or a related field.
• Relevant certifications such as A+, Network+, or similar.

Responsibilities

• Provide first-level technical support to end users through a centralized ticketing system, by phone, and in person.
• Manage and prioritize support requests using the ticketing system to ensure timely resolution.
• Troubleshoot hardware, software, and basic network issues.
• Install, configure, and maintain desktop systems, printers, and applications.
• Document issues, solutions, and procedures in the knowledge base.
• Escalate complex, structural, or infrastructure-related issues to the National Support Team, providing local context and hands-on assistance as needed.
• Support office and plant environments as required.
• Participate in an on-call or emergency support rotation as scheduled.

Benefits

• Competitive pay and bonus opportunities.
• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match and access to financial advisory support.
• Professional training and career development.
• Paid vacation.
• Employee referral bonus programs.
• Opportunity to work in an international group and pursue professional growth.
• Dynamic, teamwork-based environment.
• Sofidel Language Learning Programme through an innovative digital platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree