Systems Administrator

Koniag Government Services, LLC•Carlsbad, NM

4d•$75,000 - $85,000•Onsite

About The Position

Tuknik Government Services, LLC, a Koniag Government Services company, is seeking a Systems Administrator to support TGS and a government customer in Carlsbad, New Mexico. This position requires working on-site daily; remote and hybrid work are not available. The Systems Administrator plans, coordinates, and executes work with network engineers, the Service Desk, federal staff, and the IT Operations Manager to manage and maintain enterprise IT infrastructure. The role supports high availability, performance, and security across systems and requires working independently under the IT Operations Manager’s supervision to plan, execute, document, and report on multiple projects and tasks. The role administers Microsoft 365 applications and services, Windows server systems, virtualized servers and desktops, Exchange architecture, and storage systems. It also supports cybersecurity, authentication, Wi-Fi, communications, records management, system monitoring and maintenance, technical support, documentation, troubleshooting, and IT procurement research and recommendations.

Requirements

Current U.S. citizenship.
An Associate’s degree in Computer Science or a related field, or four years of relevant IT experience; the stated experience must include two years administering Microsoft Windows server systems in Active Directory, including WAN experience with forest domains. Education substitution for relevant experience is in addition to the minimum two years of relevant experience for the labor category and requires case-by-case government approval.
At least two years of experience performing IT-related customer support, such as help desk, NOC center, service desk, or remote support.
Experience with IT/help desk management systems such as Remedy, ZenDesk, or Web Help Desk to track, manage, and report workload.
At least two years of experience administering Microsoft 365 applications and services; Hyper-V and VMware server virtualization; Omnissa/View Horizon desktop virtualization; and blade server architecture and SAN storage systems.
At least four years of experience administering Microsoft M365 Exchange architecture, including VOIP integration, unified communications, and records management applications.
Experience with two-factor authentication, including Smart Card configuration and administration.
Experience with PKI encryption techniques, including email encryption.
Extensive experience with cybersecurity best practices, including operating system baselines, CIS/USGCB benchmarking utilities, system hardening, firewall configuration, security appliance administration, and other IT-related cyber systems as required.
Knowledge and experience with Microsoft SCCM for third-party patching and OS image deployment.
Ability to work independently and produce technical documentation, analyses, and recommendations.
Ability to work on-site daily in Carlsbad, NM.

Nice To Haves

Knowledge of DOE Order 205.1B Department of Energy Cyber Security Program and experience with NIST 800-53, including implementation methods.
Technical writing experience relating to infrastructure project plans, network diagrams, policies and procedures, and other technical documentation.

Responsibilities

Plan, coordinate, and execute infrastructure work with network engineers, the Service Desk, federal staff, and the IT Operations Manager.
Manage and maintain enterprise-level IT infrastructure to ensure availability, performance, and security.
Independently plan, execute, document, and report on multiple projects and tasks under the supervision of the IT Operations Manager.
Administer Microsoft 365 applications and services, Windows server systems, Hyper-V and VMware virtualization, Omnissa/View Horizon desktop virtualization, blade server architecture, and SAN storage systems.
Perform system updates, patches, and backups to maintain data integrity and security.
Monitor system performance and take proactive measures to prevent downtime.
Collaborate with network and application teams to support business-critical systems.
Develop and maintain documentation for system configurations, processes, and procedures, including infrastructure project plans, network diagrams, and policies and procedures.
Provide technical support and resolve escalated server and storage issues.
Ensure compliance with organizational policies and industry best practices.
Administer two-factor authentication, Smart Card configuration, PKI encryption techniques, email encryption, and Wi-Fi.
Administer Microsoft M365 Exchange architecture, including VOIP integration, unified communications, and records management applications.
Apply cybersecurity practices, including operating system baselines, CIS/USGCB benchmarking utilities, system hardening, firewall configuration, and security appliance administration.
Use Microsoft SCCM for third-party patching and OS image deployment.
Prepare analyses and recommendations to support procurement of IT server systems and supporting equipment; collect, analyze, and document market research for procurement estimates.
Independently troubleshoot IT systems, analyze system, application, and security logs, and prepare or deliver reports with analyses and recommendations for upgrades or corrective actions.