Systems Administrator

ESL All Companies•Rochester, NY

9d•Hybrid

About The Position

The Systems Administrator supports the Systems Engineers and Desktop Support team in maintaining the performance and availability of systems infrastructure. The role assists with installation and ongoing administration of servers and hyper-converged platforms, provides Tier 3 technical support escalated by Desktop Support, and works with Systems Engineers to resolve issues. It also provides systems consultation to business units and other Systems & Technology departments as directed. The position works with Systems Engineers to plan, install, maintain, monitor, and upgrade ESL systems infrastructure, including VMware, Nutanix, Citrix, Windows Servers, and Linux Servers. It supports the Citrix environment and end-user computing environment, collaborates with business units and application support teams, and contributes to projects, documentation, security, system testing, and vendor issue resolution. The position is hybrid and remote eligible for up to 40% of the time. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility required to meet business needs. Employees must also be available to respond to system issues on a 24/7 basis.

Requirements

Bachelor’s degree in Information Systems, Computer Sciences, or a related discipline, or four additional years of strong equivalent experience as a Systems Administrator.
At least 2 years of experience as a Systems Administrator.
Intermediate knowledge of Microsoft Server Operating Systems, Active Directory, Exchange Online, and Office 365 applications.
Intermediate knowledge of and experience with server virtualization.
Foundational knowledge of networking and Linux.
Knowledge of multiple hardware and software platforms.
Strong planning, organizing, and coordination skills.
Excellent analytical and interpersonal skills.
Ability to work effectively with all levels of the organization.
Excellent communication and presentation skills.
Flexibility to work hours that occasionally change on short notice to cover unexpected business needs.
Availability to respond to system issues on a 24/7 basis.
Frequent standing and walking, use of a telephone and computer, and ability to lift up to 50 pounds.
Demonstrated alignment with ESL’s Core Values, mission, vision, and Purpose to help the community thrive and prosper.

Nice To Haves

Three or more years of experience in systems administration.
Three or more years of professional experience with Microsoft Server Operating Systems, Active Directory, and Microsoft 365 applications such as Teams and Outlook.
Experience administering a Citrix environment.
Experience managing a hyper-converged platform such as Nutanix or VMware vSAN.
Experience with scripting and task automation.
Experience in Azure or comparable cloud technologies.

Responsibilities

Work with Systems Engineers to plan, install, maintain, monitor, and upgrade ESL’s systems infrastructure.
Configure and assist with installation and upgrades of systems including VMware, Nutanix, Citrix, Windows Servers, and Linux Servers.
Maintain and monitor hardware and software systems to achieve uptime of at least 99.5%.
Provide day-to-day monitoring and administration of systems, including VMware, Citrix, Microsoft 365 applications, Windows Servers, and Linux Servers.
Build, maintain, and document base server builds with Systems Engineers.
Work with Information Security to ensure systems meet security, operational, and regulatory guidelines.
Test new or upgraded systems and software.
Participate in local and corporate projects and act as a Network Services consultant to project teams.
Collaborate with vendors to resolve issues and address business needs.
Maintain organized, current, accessible Network Services documentation.
Work with business units and Business Systems Analysts to maintain a stable, scalable, and secure End User Computing Environment.
Work with Applications Support and end users to engineer solutions for business applications in a Citrix environment.
Keep the Citrix environment current with supported versions and resolve performance and stability issues in a timely manner.
Monitor Citrix performance and improve the end-user experience using monitoring tools and Citrix features and functionality.
Provide backup and Tier 3 support for the Manager of Desktop Support and act as a liaison between Desktop Support and Systems Engineers.
Work with Desktop Support Technicians on Tier 3 support issues and escalate issues to Systems Engineers as appropriate.
Back up the Manager of Desktop Support in coordinating Network Support workflow, escalating support issues, and procuring equipment.