Systems Administrator

ESL Federal Credit Union•City of Rochester, NY

13d•Hybrid

About The Position

The Systems Administrator supports the Systems Engineers and Desktop Support team in maintaining the performance, availability, productivity, and efficiency of ESL’s systems infrastructure. The role works with Systems Engineers on installing new systems and administering and supporting servers and hyper-converged platforms. It provides Tier 3 technical support escalated by Desktop Support, escalates systems issues to Systems Engineers as appropriate, and provides systems consultation to business units and other Systems & Technology departments as directed. The position also helps ensure a stable, scalable, and secure end-user computing environment. It collaborates with Applications Support and end users on solutions for business applications in a Citrix environment, monitors and improves Citrix performance and user experience, and helps Desktop Support with Tier 3 coverage and workflow coordination. The role is hybrid and eligible for remote work up to 40% of the time.

Requirements

Bachelor’s degree in Information Systems, Computer Sciences, or a related discipline, or four additional years of strong equivalent experience as a Systems Administrator.
At least 2 years of experience as a Systems Administrator.
Intermediate knowledge of Microsoft Server operating systems, Active Directory, Exchange Online, and Office 365 applications.
Intermediate knowledge of and experience with server virtualization.
Foundational knowledge of networking and Linux.
Knowledge of multiple hardware and software platforms.
Strong planning, organizing, and coordination skills.
Excellent analytical and interpersonal skills.
Ability to work effectively with all levels of the organization.
Excellent communication and presentation skills.
Flexibility to work hours that occasionally change on short notice to cover unexpected business needs, and availability to respond to system issues on a 24x7 basis.
Ability to frequently stand and walk, use a telephone and computer, and lift up to 50 pounds.
Alignment with ESL’s Core Values, mission, vision, and purpose to help the community thrive and prosper.

Nice To Haves

3 or more years of experience in systems administration.
3 or more years of professional experience with Microsoft Server operating systems, Active Directory, and Microsoft 365 applications such as Teams and Outlook.
Experience administering a Citrix environment.
Experience managing a hyper-converged platform such as Nutanix or VMware vSAN.
Experience with scripting and task automation.
Experience with Azure or comparable cloud technologies.

Responsibilities

Work with Systems Engineers to plan, install, maintain, monitor, and upgrade ESL’s systems infrastructure.
Configure and assist with installing and upgrading systems including VMware, Nutanix, Citrix, Windows Servers, and Linux Servers.
Maintain and monitor hardware and software systems to achieve a minimum uptime of 99.5% or better.
Provide day-to-day monitoring, administration, and support for systems including VMware, Citrix, Microsoft 365 applications, Windows Servers, and Linux Servers.
Build, maintain, and document base server builds with Systems Engineers.
Work with Information Security to ensure systems are secure and meet operational and regulatory guidelines.
Test new or upgraded systems and software.
Participate in local and corporate projects and act as a Network Services consultant to project teams.
Collaborate with vendors to resolve issues and address ESL business needs.
Keep Network Services documentation organized, current, and easy to access and use.
Work with business units and Business Systems Analysts to ensure a stable, scalable, and secure end-user computing environment.
Work with Applications Support and end users to engineer solutions for business applications in a Citrix environment.
Keep the Citrix environment current with supported versions, resolve performance and stability issues, and monitor performance levels.
Improve the Citrix end-user experience using monitoring tools and Citrix features and functionality.
Provide backup and Tier 3 support for the Manager of Desktop Support and act as a liaison between Desktop Support and Systems Engineers.
Work with Desktop Support Technicians on Tier 3 issues and escalate and resolve issues with Systems Engineers as appropriate.
Back up the Manager of Desktop Support in coordinating Network Support workflow, escalating support issues, and procuring equipment.