IAM Systems Administrator II

ZoomInfo • Waltham, MD

4d • Hybrid

About The Position

ZoomInfo is hiring an IAM Systems Administrator II to administer its Okta tenant and build automation governing employee access from onboarding through offboarding. The role is the East Coast presence for identity support at the Waltham, Massachusetts, or Bethesda, Maryland, office, on a hybrid schedule with three in-office days per week and East Coast hours. The administrator works closely with Security, Infrastructure, and Corporate Engineering while supporting a global team, and is expected to work independently and bring Okta Workflows expertise.

The role administers Okta Universal Directory, group rules, application provisioning, policy frameworks, and lifecycle management. It builds, maintains, and monitors Okta Workflows for Joiner-Mover-Leaver processes, role transitions, and automated de-provisioning for employees and contractors. The administrator integrates identity pipelines and API connectors across Google Workspace, Slack Enterprise, ServiceNow, and Microsoft Entra ID; configures SSO, MFA, device trust, and zero-trust policies; resolves Tier 2/3 escalations; and supports audits and access recertifications. The position also provides responsive support to East Coast office leaders and employees and maintains technical documentation, including architecture diagrams, API schemas, integration runbooks, and escalation procedures.

Requirements

• At least 3 years of IT systems administration or IAM experience, including at least 2 years of hands-on Okta administration in an enterprise environment.
• Administrative proficiency in enterprise SaaS and collaboration systems, such as productivity suites (e.g., Google Workspace, Microsoft 365), messaging platforms (e.g., Slack, Microsoft Teams), and directory services (e.g., Microsoft Entra ID, Active Directory).
• Hands-on experience building and troubleshooting multi-step automation in Okta Workflows or a similar engine, such as Workato or BetterCloud.
• Working knowledge of SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, SCIM, and LDAP.
• Ability to troubleshoot complex multi-system integration issues and clearly communicate identity requirements to cross-functional teams.
• Customer service skills and professionalism to work with executives, and ability to work independently as the on-site IT identity expert.

Nice To Haves

• Administration experience with Google Workspace and Slack Enterprise Grid.
• Practical experience with REST APIs, including Postman or cURL, JSON, error handling, and rate limits, and scripting with PowerShell, Python, or Bash.
• Experience with Microsoft Entra ID, including Azure AD sync and Conditional Access, and ServiceNow, including ITSM and Request Management.
• Okta Certified Administrator or Consultant certification, Okta Workflows specialization, Microsoft SC-300, CompTIA Security+, or experience supporting SOC 2, HIPAA, or ISO 27001 compliance.

Responsibilities

• Administer the Okta tenant, including Universal Directory, group rules, application provisioning, policy frameworks, and lifecycle management.
• Build, maintain, and monitor Okta Workflows for Joiner-Mover-Leaver processes, role transitions, and automated de-provisioning for employees and contractors.
• Integrate and optimize identity pipelines and API connectors across Google Workspace, Slack Enterprise, ServiceNow, and Microsoft Entra ID.
• Configure SSO integrations using SAML 2.0 and OIDC, and enforce adaptive MFA, Okta FastPass, device trust, and zero-trust security policies.
• Resolve Tier 2/3 escalations involving identity anomalies, sync failures, workflow bugs, and third-party SaaS federation issues.
• Support audits by monitoring Okta System Logs, assisting with access recertifications, and producing reports aligned to SOC 2 and ISO 27001.
• Partner with leaders and employees at East Coast offices and provide professional, responsive support.
• Maintain architecture diagrams, API schemas, integration runbooks, and escalation procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed