IAM Systems Administrator II

ZoomInfo Technologies LLC•Bethesda, MD

5d•$70,700 - $111,100•Hybrid

About The Position

The IAM Systems Administrator II will administer ZoomInfo’s Okta tenant and develop automation governing employee access throughout onboarding, role transitions, and offboarding. The position serves as the East Coast identity and IT presence in either the Waltham, Massachusetts, or Bethesda, Maryland office, with a hybrid schedule of three in-office days per week and East Coast working hours. The role works closely with Security, Infrastructure, and Corporate Engineering while supporting a global team, and requires independence and expertise in Okta Workflows.

Requirements

At least 3 years of IT systems administration or IAM experience, including at least 2 years of hands-on Okta administration in an enterprise environment.
Administrative proficiency in enterprise SaaS and collaboration systems, such as productivity suites, messaging platforms, and directory services.
Hands-on experience building and troubleshooting multi-step automation in Okta Workflows or a similar engine, such as Workato or BetterCloud.
Working knowledge of SAML 2.0, OpenID Connect (OIDC), OAuth 2.0, SCIM, and LDAP.
Ability to troubleshoot complex multi-system integration issues and clearly communicate identity requirements to cross-functional teams.
Customer service skills and professionalism to work with executives, and ability to work independently as the on-site IT identity expert.

Nice To Haves

Administration experience with Google Workspace and Slack Enterprise Grid.
Practical experience with REST APIs, including Postman or cURL, JSON, error handling, and rate limits.
Scripting experience with PowerShell, Python, or Bash.
Experience with Microsoft Entra ID, including Azure AD sync and Conditional Access, and ServiceNow, including ITSM and Request Management.
Okta Certified Administrator or Consultant certification, Okta Workflows specialization, Microsoft SC-300, CompTIA Security+, or experience supporting SOC 2, HIPAA, or ISO 27001 compliance.

Responsibilities

Administer the Okta tenant, including Universal Directory, group rules, application provisioning, policy frameworks, and lifecycle management.
Build, maintain, and monitor Okta Workflows for Joiner-Mover-Leaver processes, role transitions, and automated de-provisioning for employees and contractors.
Integrate and optimize identity pipelines and API connectors across Google Workspace, Slack Enterprise, ServiceNow, and Microsoft Entra ID.
Configure SSO integrations using SAML 2.0 and OIDC, and enforce adaptive MFA, Okta FastPass, device trust, and zero-trust security policies.
Resolve Tier 2/3 escalations involving identity anomalies, sync failures, workflow bugs, and third-party SaaS federation issues.
Support audits by monitoring Okta System Logs, assisting with access recertifications, and producing reports aligned to SOC 2 and ISO 27001.
Partner with leaders and employees at East Coast offices, delivering professional and responsive support.
Maintain architecture diagrams, API schemas, integration runbooks, and escalation procedures.