Systems Administrator II

Cambia Health Solutions•Fargo, ND

2d•Hybrid

About The Position

The Systems Administrator II is part of Cambia’s IT Operations team and works collaboratively to install, upgrade, operate, and maintain computer systems, operating systems, and software applications. The role performs day-to-day work using technical, interpersonal, and administrative skills, with direction or coaching from senior team members. It focuses on the availability and reliability of supported platforms and technologies, and may include mentoring System Administrator I personnel. The position supports Cambia’s business processes through system and software installation, configuration, monitoring, maintenance, troubleshooting, performance tuning, scripting, documentation, and upgrades. It also contributes to system integration, disaster recovery, technical training, project delivery, process improvements, and vendor and support-team coordination. The role is hybrid, with three days per week in the office in Fargo, North Dakota.

Requirements

Bachelor’s degree in Computer Science, Mathematics, Business Administration, or a related field; appropriate additional experience beyond the minimum experience requirement may substitute for education.
At least 3 years of experience implementing, operating, and maintaining IT systems and/or administering software functions in multi-platform and multi-system environments.
Proficient understanding of the design, implementation, and sustainment of information technology systems.
Familiarity with infrastructure management techniques such as change, problem, release, and configuration management and/or system lifecycle management.
Understanding of Microsoft and/or UNIX environments, including common suites and core business applications, and of appropriate environments for assigned applications.
Ability to develop efficient and effective program and system solutions for light- to medium-complexity business problems.
Ability to automate tasks, document them for others, and take direction from others.
Ability to analyze, diagnose, and resolve system performance problems or outages.
Technical proficiency in the core technologies and methodologies used by the team.
Ability to adapt to rapidly changing technologies and methodologies and apply them to technology or business needs.
Demonstrated ability to upgrade hardware, operating system software, and third-party software.
Demonstrated ability to plan and document medium- to large-scale product upgrades.
Demonstrated ability to participate with a disaster recovery team, including scripting and testing operating systems, third-party software, and storage recovery.
Experience with project management techniques and ability to contribute to projects through timely, successful completion.
Strong ability to project or forecast time allocation for project completion.
Effective verbal and written communication with coworkers and all levels of management.

Nice To Haves

Windows Server and Windows desktop administration experience.
Active Directory Group Policy (GPO) administration and troubleshooting experience.
Endpoint management, software deployment, patching, and device configuration experience.
Knowledge of DoD STIGs or similar security-hardening and configuration standards.
Microsoft Teams Phone administration and troubleshooting experience.
Microsoft 365 administration and support experience.
PowerShell scripting, systems automation, and process improvement experience.

Responsibilities

Install and configure computing systems and support software to support business processes and objectives.
Install and configure system hardware; monitor, maintain, troubleshoot, document, and support systems.
Install, upgrade, and patch operating systems and support software; tune performance and write scripts.
Research and resolve software and infrastructure issues, collaborating with vendors and other support teams as appropriate.
Research, analyze, and recommend software development, enhancement, replacement, or purchase options.
Configure, implement, and resolve software issues, and administer integration of licensed or internally developed applications and scripts with other systems.
Participate in disaster recovery work, including scripting and testing operating systems, third-party software, and storage recovery.
Direct and take action to ensure maximum systems availability, focusing on platform and technology reliability.
Initiate process and system improvements and monitor industry trends.
Provide technical training to team members or business partners and share technical knowledge to improve team performance and system maintainability.
Prepare program, system, operational, and user documentation, as well as activity, task, milestone, deliverable, schedule, and status reports as appropriate.
Follow technical, architecture, and production implementation standards; provide status reports and work estimates; participate regularly in the team and track time.
Work as an active project team member, take responsibility for assigned action items and deliverables, and provide timely updates.
Maintain professional working relationships with vendors.
Use common system maintenance tools independently and apply crossover technical knowledge to support coordination and communication across technical disciplines.
May mentor System Administrator I personnel.

Benefits

Competitive base pay and bonus opportunities.
Market-leading 401(k) plan with a significant company match and potential discretionary contribution based on company performance.
Medical, dental, and vision coverage for employees and eligible family members, including mental health benefits.
Annual employer contribution to a health savings account.
Paid time off that varies by role and tenure, plus 10 company-paid holidays.
Up to 12 weeks of paid parental time off, subject to eligibility requirements.
Award-winning wellness programs that reward participation.
Employee Assistance Fund.
Commute and parking benefits.
Employee resource groups and opportunities to participate in company-supported community outreach programs.