Systems Administrator II

Mass General Brigham•Nantucket, MA

2d•$79,560 - $115,721•Onsite

About The Position

Responsible for managing, maintaining, and supporting multiple systems and applications across Nantucket Cottage Hospital to ensure reliable, efficient, and secure operations. The role takes a proactive, hands-on approach through regular departmental rounding and check-ins, system alarm monitoring, and identification and resolution of temperature, control, or other operational issues. The Systems Administrator II provides triage and break-fix support for emergent issues, helping assess problems, prioritize needs, coordinate resources, and restore normal operations. The position partners with departmental leaders and operational teams to identify system needs, improve workflows, and provide ongoing technical support. The role also supports broader Mass General Brigham initiatives and projects related to quality, patient experience, system integration, and organizational goals. The individual collaborates across teams to ensure systems and technology support departmental and enterprise priorities. This is an onsite, 40-hour-per-week position at Nantucket Cottage Hospital, scheduled Monday through Friday from 8:30 a.m. to 5:00 p.m., with evening and weekend on-call coverage approximately every three weeks; a stipend is included.

Requirements

Bachelor's degree in a related field; experience may be accepted in lieu of a degree.
5–7 years of experience in systems/applications administration.
Proficient technical skills, including knowledge of operating systems, networking, and database management.
Excellent communication, problem-solving, and project management skills.
Experience with scripting languages.
Experience with backup and recovery technologies and disaster recovery planning.
Proficiency in a variety of operating systems.

Responsibilities

Conduct regular rounding and check-ins with departments to identify system concerns, operational needs, and opportunities for improvement.
Monitor system performance, alarms, temperature and control conditions, and other operational indicators, and address potential issues.
Triage and provide break-fix support for emergent system issues, prioritizing needs and coordinating resolution to minimize operational disruption.
Manage, maintain, and troubleshoot systems, applications, computer equipment, and associated peripheral devices.
Maintain system efficiency and stability while supporting the security and integrity of systems and data.
Respond to system outages, service interruptions, and other technical or operational issues, providing escalation support when appropriate.
Support and mentor systems administrators and other team members within the department or functional area.
Administer applications, including creating, modifying, and removing user access and supporting secure access to applications, databases, messaging systems, and other technology.
Partner with department leadership to plan, coordinate, and schedule software, hardware, system, and operating system updates.
Develop and maintain processes, technical documentation, backup procedures, test plans, and operational reports.
Prioritize and respond to service requests, providing timely communication and follow-up to departments and stakeholders.
Participate in Mass General Brigham projects and initiatives supporting quality, patient experience, integration goals, operational improvements, and other organizational priorities.
Collaborate with departmental, technical, and operational teams to identify system needs, troubleshoot issues, and support effective workflows.
Identify opportunities to improve system reliability, efficiency, and the overall end-user experience.