System Operator Jobs

About The Position

Requirements

• Bachelor’s degree in Engineering or Electrical Engineering.
• At least 5 years of experience in Systems Operations.
• Effective verbal and written communication skills.
• Ability to provide classroom instruction, including developing, designing, and continually assessing lesson plans.
• Ability to deliver and facilitate training.
• Ability to effectively facilitate company positions in front of customers, regulators, and legislators.

Nice To Haves

• Experience with PJM Operations, markets, and planning functions.

Responsibilities

• Develop training curricula and content supporting NERC Standards, new markets and tools, and the development of PJM system operating employees.
• Develop benchmarks and measure the effectiveness of processes and systems related to training, and carry out day-to-day activities supporting departmental strategic goals.
• Stay current on changing business rules and market options.
• Determine training needs, select courses, plan procedures, and coordinate course schedules using the Systematic Approach to Training.
• Maintain working relationships with the Director, Dispatch; Manager Reliability Engineering; Supervising Dispatchers; and dispatching personnel, soliciting their input and direction.
• Develop, coordinate, and conduct position-specific educational programs for Dispatch Department personnel; procure training materials and conduct validated position-specific testing.
• Coordinate with personnel responsible for the Operator Training Simulator to support its consistent, timely, and effective use.
• Participate in Operator Training Simulator enhancement and development projects.
• Design and evaluate simulator training scenarios.
• Provide classroom instruction, including developing, designing, and continually assessing lesson plans.
• Update training materials and review them for current technology and cost-effective methods of meeting training needs.
• Plan, prepare, and distribute organizational information using audio and visual media; develop scripts and assist with video or multimedia production.
• Maintain a professional, structured classroom environment according to established policies and procedures.
• Develop pre-training materials, tests, evaluation materials, review exercises, and plans to ensure course materials meet training objectives and support information retention.
• Design, develop, and deliver training programs and presentations related to PJM business and product developments.
• Provide leadership to staff completing assignments that support the annual training plan and departmental activities.
• Mentor department personnel to work independently and to train, guide, or assist others with complex duties.
• Deliver general training on markets, operations, business rules, system conditions or events, internet tools, and other topics, in person or asynchronously.
• Create and deliver system operator training based on changing system requirements, markets, ancillary services, business rules, and procedures, coordinating with the Director, Dispatch.
• Create simulator scenarios and deliver operator training for event preparedness and reactive training based on operational experience; support position certification and peer-group programs, and maintain simulator consistency with the real-time system and environment.
• Support emergency preparedness and business continuity drills, exercises, and activities.
• Represent PJM and participate in stakeholder processes for NERC, EPRI, NATF, IEEE, and other PJM stakeholder groups.