System Operator IV - Assistant Operations Manager - Traffic Operations
About The Position
WSP is seeking a full-time Assistant Operations Manager for its Transportation Management Center in Hawthorne, New York. The Assistant Operations Manager runs the Hudson Valley Transportation Management Center (HVTMC) operations floor day to day and serves as its senior floor supervisor. The role leads operators monitoring the network, coordinating incident response, and keeping traffic moving across the Hudson Valley. It reports directly to the Operations Manager and, at the request of NYSDOT/Consultant project management, serves as Operations Manager when that person is absent. The position requires 24/7 on-call availability by phone and the ability to perform any Operator-level function when needed. WSP describes itself as the U.S. operating company of a global engineering and professional services firm. WSP USA has more than 15,000 employees in over 300 U.S. offices and works across buildings, transportation, energy, water, and environment markets. WSP offers a flexible and agile workplace model while meeting client needs. The selected candidate must be authorized to work in the United States.
Requirements
- A bachelor's degree in a relevant field plus 1 year of qualifying experience, or 5 years of full-time qualifying experience.
- Valid driver's license.
- TMC, traffic, or dispatch operations experience in military, transportation, fire, police, EMS, or 911.
- Experience managing operations and supervising 15 or more staff.
- Experience reviewing and updating procedures and protocols.
- Strong oral and written communication skills.
- Proficiency in Microsoft Office, spreadsheets, and databases.
- Proven ability to work professionally with clients and respond to problems 24/7.
- Authorization to work in the United States.
Nice To Haves
- Data analytics experience, including systems and data evaluation.
- Strong interpersonal and organizational skills and integrity.
- Ability to stay steady under pressure and work well as part of a team with the client.
Responsibilities
- Lead and direct operators on all shifts, set priorities, assign coverage, and make decisions during active incidents.
- Coordinate incident management with NYSDOT, State Police, local police departments, fire services, EMS, and 911 centers from detection through clearance.
- Monitor floor activity in real time and step in on major incidents, closures, weather events, and bridge strikes.
- Conduct quality assurance on operator output, including incident logs, VMS messages, notifications, and shift passdowns; correct issues and coach operators as needed.
- Train new operators and keep existing staff current on standard operating procedures, systems, and protocols.
- Review and update floor procedures and protocols as conditions and systems change.
- Manage schedules, callouts, and overtime to keep the floor fully staffed.
- Review performance measures and data quality, and flag trends to the Operations Manager.
- Support contract administration and transition activities under Tasks 1, 2, 7, and 10 (Attachment 13).
- Perform any Operator-level function when needed.
- Act as Operations Manager when that position is out, at the request of NYSDOT/Consultant project management.
- Maintain 24/7 on-call availability by phone.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability coverage
- Life insurance
- Retirement savings
- Paid sick leave
- Paid vacation or other personal time
- Paid parental leave
- Paid time off for bereavement, voting, and/or attendance at naturalization proceedings
- Flexible and agile workplace model
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What This Job Offers
Job Type
Full-time
Career Level
Manager
