System Operator IV - Assistant Operations Manager - Traffic Operations

WSP • Hawthorne, NY

4d • Onsite

About The Position

WSP is seeking a full-time System Operator IV - Assistant Operations Manager for its Transportation Management Center in Hawthorne, New York. The Assistant Operations Manager runs the HVTMC operations floor day to day and serves as the senior supervisor on the floor, leading operators who monitor the network, coordinate incident response, and keep traffic moving across the Hudson Valley. The position reports directly to the Operations Manager and, at the request of NYSDOT or consultant project management, steps in as Operations Manager when that person is unavailable. The role requires 24/7 on-call availability by phone.

Requirements

• Bachelor's degree in a relevant field plus 1 year of qualifying experience, or 5 years of full-time qualifying experience.
• Valid driver's license.
• TMC, traffic, or dispatch operations experience in military, transportation, fire, police, EMS, or 911.
• Experience managing operations and supervising 15 or more staff.
• Experience reviewing and updating procedures and protocols.
• Strong oral and written communication skills.
• Proficiency in MS Office, spreadsheets, and databases.
• Ability to work professionally with clients and respond to problems.
• Availability by phone 24/7.

Nice To Haves

• Data analytics experience, including systems and data evaluation.
• Strong interpersonal and organizational skills and integrity.
• Ability to stay steady under pressure and work well as part of a team with the client.

Responsibilities

• Lead and direct operators across all shifts by setting priorities, assigning coverage, and making decisions during active incidents.
• Coordinate incident management with NYSDOT, State Police, local police departments, fire services, EMS, and 911 centers from detection through clearance.
• Monitor floor activity in real time and assist with major incidents, closures, weather events, and bridge strikes.
• Perform quality assurance on operator output, including incident logs, VMS messages, notifications, and shift passdowns; correct issues and coach staff as needed.
• Train new operators and keep existing staff current on standard operating procedures, systems, and protocols.
• Review and update floor procedures and protocols as conditions and systems change.
• Manage schedules, callouts, and overtime to keep the floor fully staffed.
• Review performance measures and data quality and flag trends to the Operations Manager.
• Support contract administration and transition activities under Tasks 1, 2, 7, and 10 (Attachment 13).
• Perform any Operator-level function when needed.

Benefits

• Medical, dental, and vision coverage.
• Disability and life coverage.
• Retirement savings.
• Paid sick leave.
• Paid vacation or other personal time.
• Paid parental leave.
• Paid time off for bereavement, voting, and/or attendance at naturalization proceedings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager