System Operator I - Traffic Operations

WSP

8d • Onsite

About The Position

WSP is seeking a full-time System Operator I for its Transportation Management Center, based at the client’s office in Hauppauge, New York. The role requires detailed familiarity with Long Island roadways, an understanding of communications protocols, and knowledge of the location and purpose of Intelligent Transportation Systems (ITS) elements. The operator must be able to follow procedures and direction independently with minimal oversight and supervision.

Requirements

• High school diploma or equivalent.
• Valid driver’s license.
• Willingness to work all shifts, including weekends, overnights, and holidays.
• Proficiency with computer and software systems, including MS Office, GIS, and web-based information systems.
• Aptitude for providing exceptional customer service.
• Responsible and ethical decision-making regarding company funds, resources, and conduct, and adherence to WSP’s Code of Conduct and related policies and procedures.
• Proven ability to uphold workplace safety and comply with WSP’s health, safety, drug/alcohol, and harassment policies.
• Ability to pass a background and criminal history check.

Nice To Haves

• In-depth knowledge of local roadways.
• Ability to communicate clearly, verbally and in writing.
• Strong attention to detail.
• Ability to interact professionally with co-workers and client staff.
• Ability to perform with minimal supervision.
• Ability to multitask and remain calm in high-pressure situations.

Responsibilities

• Operate the Transportation Management Center’s advanced traffic management system (ATMS).
• Monitor radios and police scanners, CCTV displays, and the system map for incidents.
• Monitor computerized traffic signal and ramp metering activities.
• Dispatch traffic signal malfunctions and highway maintenance calls to appropriate personnel or jurisdictions.
• Perform record-keeping tasks and keyboard entries, and generate daily reports.
• Monitor and update variable message signs, including dial-up portable signs.

Benefits

• Medical, dental, vision, disability, and life coverage.
• Retirement savings.
• Paid sick leave.
• Paid vacation or other personal time.
• Paid parental leave.
• Paid time off for bereavement, voting, and/or attendance at naturalization proceedings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED