System Operator II - Traffic Operations

WSP•Brentwood, NY

12h•$27 - $31

About The Position

WSP is seeking a full-time System Operator II for its Transportation Management Center, based at a client office in Hauppauge, New York. The operator should be familiar with Long Island roadways, communications protocols, and the location and purpose of Intelligent Transportation Systems elements. The role requires independently following procedures and direction with minimal supervision, and availability to work all shifts, including overnight shifts, weekends, and holidays. The System Operator II operates and monitors traffic management systems and equipment, responds to traffic and system incidents, coordinates signal malfunctions and highway maintenance calls, prepares records and reports, and provides information to coworkers and partner groups. The position also includes assembling roadwork and construction information for reports and administering on-the-job training. The selected candidate must be authorized to work in the United States and pass a State Police background/criminal history check.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Willingness to work all shifts, including weekends, overnights, and holidays.
Proficiency with computer and software systems, including MS Office, GIS, and web-based information systems.
Aptitude for providing exceptional customer service.
Ability to pass a State Police background/criminal history check.
In-depth knowledge of local roadways.
At least 3 years of experience in a TMC-type facility and/or traffic management.
Track record of upholding workplace safety and ability to comply with WSP health, safety, drug/alcohol, and harassment policies.
Oral and written communication skills.
Computer and software skills, including MS Office applications, spreadsheets, and databases.
Ability to work effectively with internal, external, and partner groups and individuals.
Ability to mentor and train new staff and respond to problem situations 24/7/365.
Analytical and organizational skills.

Nice To Haves

Strong interpersonal skills and ability to work with others in a team environment.
Strong attention to detail.
Ability to perform with minimal supervision.
Ability to multitask and remain calm during high-pressure situations.

Responsibilities

Operate the Transportation Management Center’s Advanced Traffic Management System (ATMS).
Monitor radios and police scanners, CCTV displays, and the system map for incidents.
Monitor computerized traffic signal and ramp metering activities.
Dispatch traffic signal malfunctions and highway maintenance calls to appropriate personnel or jurisdictions.
Perform record-keeping tasks and keyboard entries, and generate daily reports.
Monitor and update variable message signs, including dial-up portable signs.
Generate and display traffic-related messages on VMS/PVMS.
Troubleshoot and resolve system-related problems.
Interact with maintenance personnel regarding system performance.
Monitor and assist coworkers to ensure information is accurate and timely.
Assemble and prepare roadwork and construction information for daily, weekly, and OpenReach/511NY Road Work reports.
Administer on-the-job training.
Perform System Operator I responsibilities.
Exercise responsible and ethical decision-making regarding company matters.

Benefits

Medical coverage
Dental coverage
Vision coverage
Disability coverage
Life coverage
Retirement savings
Paid sick leave
Paid vacation or other personal time
Paid parental leave
Paid time off for bereavement, voting, and/or attendance at naturalization proceedings