System Operator III – Shift Supervisor - Traffic Operations

WSP • Brentwood, NY

13h • $31 - $34 • Onsite

About The Position

WSP is hiring a full-time Traffic System Operator III - Shift Supervisor for its Transportation Management Center, based at the client’s office in Hauppauge, New York. This senior-level position coordinates traffic and incident management functions under moderate to light supervision. The supervisor performs routine traffic management tasks and must be capable of performing the functions of Traffic System Operators I and II. The role includes keeping shift coworkers informed, implementing new procedures, and ensuring appropriate contacts and protocols are followed during major incidents.

The position requires detailed familiarity with Long Island roadways, communications protocols, and the locations and purposes of Intelligent Transportation System (ITS) elements. The successful candidate must be able to follow procedures independently with minimal oversight. Availability is required for all shifts as needed, including overnights, weekends, and holidays, as well as responding by phone to on-call issues and activities.

The supervisor leads and trains INFORM System Operators, coordinates shift operations and briefings, supports significant incidents and emergencies, and serves as a liaison between shift staff and management. The role also involves operating and making minor configurations to the Advanced Traffic Management System (ATMS), maintaining training materials and reports, managing team schedules and PTO requests, and improving operational processes. WSP describes its workplace model as flexible and agile while meeting client needs. The selected candidate must be authorized to work in the United States.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in a TMC-type facility and/or traffic incident management role, with increasing responsibilities.
• Proficiency with computer and software systems, including MS Office, GIS, and web-based information systems.
• Aptitude for providing exceptional customer service.
• Valid driver’s license.
• Ability to pass a background/criminal history check.
• Track record of upholding workplace safety and ability to comply with WSP’s health, safety, drug/alcohol, and harassment policies.
• Detailed familiarity with Long Island roadways, communications protocols, and the locations and purposes of ITS elements.
• Ability to work all shifts as needed, including overnights, weekends, and holidays, and respond by phone to on-call issues and activities.
• Ability to independently follow procedures and direction with minimal oversight.

Nice To Haves

• In-depth knowledge of local roadways.
• Clear verbal and written communication skills.
• Strong attention to detail.
• Ability to interact professionally with coworkers and client staff.
• Ability to perform with minimal supervision.
• Ability to multitask and remain calm in high-pressure situations.

Responsibilities

• Be available during off-duty hours to assist Operations personnel.
• Operate the TMC’s Advanced Traffic Management System (ATMS), including minor configuration of the ATMS and Message Plans.
• Lead and direct the work of INFORM System Operators.
• Prepare and maintain training documents and reports independently.
• Coordinate traffic and incident management functions.
• Ensure shift coworkers are trained and current in tasks relevant to System Operators I and II.
• Act as the shift liaison to management to identify problems or weaknesses in operational procedures.
• Support TMC operations during significant incidents, emergencies, snow, storms, and other major events; gather and report incident management, traffic conditions, and transportation network status to NYSDOT staff.
• Maintain shift continuity, conduct assessments and briefings between shifts, and monitor overall system performance.
• Administer on-the-job training to new and existing staff as needed.
• Attend management meetings and collaborate with internal stakeholders.
• Maintain team scheduling and PTO requests.
• Develop ideas to improve processes and workflow efficiency.
• Make responsible and ethical decisions regarding company funds, resources, and conduct, and follow WSP’s Code of Conduct and related policies and procedures.

Benefits

• Medical, dental, and vision coverage.
• Disability and life insurance.
• Retirement savings.
• Paid sick leave.
• Paid vacation or other personal time.
• Paid parental leave.
• Paid time off for bereavement, voting, and/or attendance at naturalization proceedings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED