Supervisor - System Operations Shift

Puget Sound Energy•Redmond, WA

2d•$87,800 - $212,300

About The Position

Puget Sound Energy’s Electric System Controls team is hiring a Shift Supervisor to lead employees responsible for the real-time monitoring, control, and safety of the company’s electric system. The supervisor directly oversees rotating-shift personnel performing 24/7 system operations, including issuing clearances, executing switching orders, and responding to outages and emergencies. This role promotes safety, accountability, and continuous improvement while ensuring operational work complies with applicable regulations, standards, and procedures. The position is safety-sensitive and subject to pre-employment drug screening, including screening for marijuana and marijuana metabolites. The supervisor provides employee coaching, feedback, training oversight, performance management, and staffing decisions. They monitor workload, productivity, staffing, unit performance, and costs; coordinate emergency response with regional storm bases, the Emergency Operations Center, business units, and internal customers; and provide technical operational expertise supporting transmission and distribution systems and equipment. The role also involves customer issue resolution, safety collaboration, process improvement, technology assistance, and participation in 24/7 emergency response and restoration efforts as needed. Specific work arrangements will be discussed during the interview process. The role offers a pay range of $87,800 to $212,300 and eligibility for annual goals-based incentive bonuses.

Requirements

Associate’s degree in engineering, electro-mechanical technology, or another related field, or a combination of education and relevant experience.
Five years of utility- or business-relevant work, including financial management, operations, and/or planning.
Knowledge of electric distribution and transmission systems.
Ability to make real-time decisions concerning customer service and the safety of the public, company personnel, contractors, and equipment.
Excellent customer relations skills, including problem solving and conflict resolution.
Demonstrated ability to lead and develop personnel in a collaborative work environment and manage projects.
Demonstrated safety leadership.
Strong teamwork, coaching, and organizational skills, with an aptitude for process improvement.
Experience collaborating with a wide range of internal and external customers.
Ability to work independently and with teams.
Strong business acumen, including the ability to organize, prioritize, and evaluate work within budget constraints.
Excellent verbal and written communication skills.
Proficiency with the Microsoft Office suite.
Availability to respond to emergencies, including outages and storm events, on a 24/7 basis.

Nice To Haves

Prior operational field experience in the area supervised, such as lineman, service lineman, wireman, relay technician, system operator, meterman, substation, EFR, or distribution engineering.
One year of prior supervisory experience.
Previous utility experience.
Knowledge of SAP, PCAD, and DMS.
Experience working in a unionized environment.

Responsibilities

Promote a culture of total safety through safety audits and inspections, hazard and near-miss elimination, and participation in safety meetings.
Set clear performance and safety expectations, hold employees accountable, and provide coaching, direction, and leadership support.
Oversee employee training and development, ensure required training is completed, make staffing decisions, and conduct or ensure completion of performance reviews.
Monitor workload, productivity, staffing levels, unit performance, and costs to support operational efficiency and departmental goals.
Ensure work complies with state and federal regulations, NERC standards, PSE operating standards, field procedures, applicable collective bargaining agreements, and safety requirements.
Supervise and make decisions for personnel engaged in 24/7 system operations, including system monitoring and responses to outages and emergencies.
Coordinate and communicate with regional storm base openings, the Emergency Operations Center, business units, and internal customers.
Provide information to key stakeholders and internal clients as required.
Provide technical front-line operational expertise and leverage technical worker skills to resolve issues and support transmission and distribution systems and equipment.
Establish and maintain effective working relationships with internal and external clients, including service providers.
Work with the Customer Access Center to respond to customer complaints, inquiries, and escalated calls.
Attend monthly regional electric safety meetings and work with the safety group to promote safe work practices.
Participate in process improvement initiatives and drive applicable solutions.
Provide computer and technology assistance within the department.
Participate in, support, or coordinate 24/7 emergency response and restoration efforts as needed.
Perform other duties as assigned.