Supervisor, NH System Operations

Eversource Energy•Manchester, NH

10d

About The Position

The Supervisor, NH System Operations provides direction, guidance, and strategic oversight to New Hampshire System Operators in the ESCC and SOC. The role oversees control center staff responsible for maintaining system integrity, initiating corrective actions, prioritizing network operations and repairs, preparing electrical system clearances, maintaining accurate records, and ensuring safe work in accordance with policies, work methods, standards, switching and tagging, and operating procedures. The supervisor directs operational responses to abnormal system conditions, coordinates incident notifications, manages employee performance and development, and improves work processes. The position may perform NH System Operator duties as staffing and operational needs require. It requires a rotational shift assignment, emergency-restoration availability, and travel between MA, CT, and NH as necessary. Eversource will not provide immigration-related sponsorship for this position.

Requirements

At least five years of related dispatching experience, including distribution dispatching, generation station operations, electrical maintenance, power system protection and control, or equivalent operations experience.
Bachelor’s degree in Electrical Engineering Technology or equivalent experience.
NERC Transmission Operator Certification, or ability to obtain certification within six months of hire.
Availability to work emergency restoration assignments as required.

Nice To Haves

Previous experience in a supervisory role.

Responsibilities

Direct the mobilization of additional field resources as needed to respond to abnormal system conditions.
Recall NH System Operators as needed to respond to evolving system conditions, including determining reporting location and start time.
Coordinate notification of reportable incidents to internal and external customers and stakeholders.
Participate in hiring, evaluation, promotion, and discipline processes for NH System Operators.
Review and evaluate employee work, identify performance measures and expected performance levels, and manage performance.
Improve team and employee performance through coaching and on-the-job training.
Foster teamwork, creativity, and problem solving; share information and encourage participation in decision-making.
Remove obstacles through communication with other areas.
Identify, develop, and implement improvements to work processes and practices.
Monitor weather conditions that could affect operations, communicate relevant information, and modify operating plans as required.
Prepare and distribute information about customer service, system conditions, and historical situations to internal and external customers and stakeholders.
Ensure proper operational shift relief and turnovers, including exchange of information needed to maintain operational safety and reliability.
Perform NH System Operator duties as needed based on staffing and operational needs.
Assign tasks to NH System Operators and ensure they are performed to acceptable standards.
Maintain ultimate responsibility and accountability for NH System Operators under the supervisor's direction.
Perform other duties as assigned.
Be available for emergency restoration assignments and travel between MA, CT, and NH as necessary.