Supervisor, System Operations Training (Hybrid Schedule)

Eversource Energy•Windsor, CT

2d•Hybrid

About The Position

Develops and implements Eversource Distribution System Operations Training for new and qualified operators. Training includes classroom and on-the-job instruction, using conceptual and hands-on methods. The position conducts training program activities consistent with the Systematic Approach to Training, adult learning principles, and program policies and procedures; incorporates simulation; evaluates training needs and materials; and recommends vendor-provided training content and services. The role may also support operations management during system emergencies and participate in event reviews and incident analyses. The position follows a hybrid schedule when approved, with at least three days in the office each week, including Tuesdays and Wednesdays. The third in-office day is set with the supervisor based on department needs. Employees must be able to work up to five days in the office when needed or if policy changes. The role requires emergency storm assignments and travel between Massachusetts, Connecticut, and New Hampshire as necessary. The position is not eligible for immigration-related sponsorship.

Requirements

Bachelor’s degree in Electrical Engineering Technology or a related discipline, or an equivalent combination of education and experience.
Five to ten years of experience in electric power distribution, transmission, or generation.
Valid motor vehicle operator’s license.
Knowledge of electric distribution system operations and the functions of the components of the Eversource electric distribution system.
Thorough knowledge of electric system switching and tagging procedures and practices.
Knowledge of Energy Management System (EMS), Dispatcher Training Simulator (DTS), and other operations support applications.
Thorough knowledge of NERC Reliability Standards, OSHA regulations, and other regulatory requirements.
Knowledge of the Systematic Approach to Training, instructional design, and adult learning principles.
Familiarity with learning management systems.
Proficiency with classroom and online presentation technologies and Microsoft Office Suite.
Strong presentation, written and oral communication, analytical, and problem-solving skills.
Ability to read and interpret electrical schematic diagrams.
Ability to communicate and work effectively with personnel at various levels within Eversource, participant companies, non-utility generators, and neighboring utilities.
Availability for emergency storm assignments and travel between Massachusetts, Connecticut, and New Hampshire as necessary.

Nice To Haves

Four years of experience as a System Operator.
One year of experience as a trainer in a formalized training program.

Responsibilities

Perform analysis, design, development, implementation, and evaluation of Eversource Distribution System Operations Training.
Conduct System Operator Training program activities in accordance with the Systematic Approach to Training, adult learning principles, and training program policies and procedures.
Incorporate simulation into Distribution System Operations Training.
Receive and evaluate training requests and present them to System Operations Training management.
Evaluate procedures, practices, and regulatory changes and modify System Operations Training materials as needed.
Evaluate and recommend vendor-provided training content and services.
Represent System Operations Training at meetings, on committees, and at conferences.
Assist operations management in coordinating responses to system emergencies.
Participate in event review teams and incident analyses as requested by operations management.
Respond to emergency storm assignments and travel between Massachusetts, Connecticut, and New Hampshire as necessary.