Operations Supervisor (Hybrid)

McGrath Rent Corp • Auburndale, FL

4d • Hybrid

About The Position

The Operations Supervisor reports to the Regional Operations Manager and provides customer service, administrative and sales support, and scheduling for the delivery, installation, and removal of modular buildings and other rental products. The role also supervises employees who repair and prepare modular buildings and containers for rental.

This position leads branch operations across logistics, customer service, contracts, billing, receiving, accounts payable, purchase orders, and project coordination. The supervisor works with sales, management, and other functional teams to support customers, improve internal coordination, increase market share, and develop products and ancillary services. The role manages vendors and subcontractors, builds customer and vendor relationships, develops and standardizes best practices, and mentors and trains operations team members.

The position requires onsite training in Auburndale, Florida, typically for up to a few months, with duration based on individual progress and business needs. After training, the schedule is hybrid: three days per week in the office and two days from home. Hybrid arrangements may change based on business needs, operational requirements, and company policy. Candidates must live within commuting distance of the Auburndale office. The schedule is Monday through Friday, 8 a.m. to 5 p.m., with additional hours as needed.

Requirements

• At least 3 years of experience in operations or a related field.
• At least 1 year of leadership or supervisory experience.
• High energy, adaptability, and the ability to perform effectively in a fast-paced and diverse environment.
• Ability to lead and manage autonomously and collaborate effectively as a team member.
• A proven track record of hands-on success.
• Excellent verbal, written, and interpersonal communication skills, as well as strong negotiation abilities.
• Effective project and time management skills.
• Experience using financial metrics to manage costs.
• Exceptional attention to detail.
• Ability to handle multiple responsibilities simultaneously.
• Proficiency in MS Outlook, Rental Results, Cognos, Oracle, Salesforce, Excel, and Word.
• Must live within commuting distance of the Auburndale, Florida office.
• Must be legally authorized to work in the United States on a permanent basis; the company does not provide employment visa or immigration sponsorship.
• Ability to remain seated and work at a computer workstation for extended periods.
• Ability to frequently use computers, keyboards, mice, telephones, and other technology required for the job.
• Ability to read information on computer screens and maintain attention to detail.
• Occasional standing, walking, reaching, lifting, or movement within a home office, office environment, or other work location.

Nice To Haves

• Bilingual Spanish/English skills are a plus.

Responsibilities

• Lead operational efforts in logistics, customer service, contracts, billing, receiving, accounts payable, purchase orders, and project coordination.
• Work with sales staff and management to support clients and the company.
• Develop strategies and tactics to identify and implement branch best practices.
• Build relationships with key customers and vendors.
• Manage the vendor base for onsite operations and implement policies and procedures to improve customer service and vendor partnerships.
• Mentor and train operations team members and establish programs to support their personal and professional growth.
• Serve as the operations process and systems subject matter expert.
• Work with sales to increase company market share in established and new market segments.
• Help develop new products and ancillary services for existing and new clients.
• Develop relationships with subcontractors supporting transportation, installation, and service.
• Standardize vendor practices and continuously improve business processes.
• Partner with Sales, IC, and Project Management to improve internal coordination.
• Provide customer service, administrative and sales support, and schedule delivery, installation, and removal of modular buildings and other rental products.
• Supervise employees who repair and prepare modular buildings and containers for rental.

Benefits

• Vacation and sick time.
• 10 company-paid holidays plus 2 company-paid half days.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• DailyPay.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Employee Assistance Program (EAP).
• Pet insurance.
• Wellness resources covering topics such as nutrition, exercise, and emotional health.
• Benefits offering flexibility and choice in benefit spending.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed