Supervisor, NH System Operations

Eversource Energy•Manchester, NH

1d•$139,050 - $154,500•Onsite

About The Position

This position utilizes independent judgment and expertise to provide direction, guidance, and strategic oversight to New Hampshire System Operators in the ESCC and SOC. The role oversees control center staff who maintain the system’s integrity; initiates corrective actions; prioritizes and expedites network operations and repairs; prepares electrical system clearances; accurately maintains records; and ensures that work is conducted in a safe manner in accordance with policies, work methods, standards, switching and tagging, and operating procedures.

Requirements

Minimum of Five (5) years of related dispatching experience, including work in distribution dispatching, generation station operations, electrical maintenance, power system protection and control, or equivalent operations experience is required.
NERC Transmission Operator Certification is required, or the ability to obtain certification within six months of hire.

Nice To Haves

Previous experience in a supervisory role preferred.
Bachelor’s degree in Electrical Engineering Technology or equivalent experience

Responsibilities

Authority to direct the mobilization of additional field resources as necessary to respond to abnormal system conditions.
24x7 authority to recall NH System Operators as needed to ensure adequate response to evolving system conditions, determines reporting location and start time.
Coordinates notification of reportable incidents to internal and external customers and stakeholders as appropriate.
Participates in the hiring, evaluation, promotion, and discipline process for NH System Operators.
Manages performance by reviewing and evaluating work of employees. Identifies, builds consensus and communicates performance measures and expected performance levels. Assesses and improves team and employee performance through coaching and on-the-job training.
Fosters an environment of teamwork, creativity and problem solving. Shares information and encourages participation in the decision-making process. Removes obstacles through communication with other areas.
Identifies, develops and implements work process and practices improvements.
Maintains awareness of weather conditions that could adversely affect Eversource operations and disseminates this information to appropriate locations and modifies operating plans as required.
Prepares and distributes information regarding customer service, system conditions and historical situations to internal and external customer and stakeholders.
Responsible for proper operational shift relief/turnovers for shift personnel including exchange of pertinent information required to maintain operational safety and reliability.
May be required to perform duties of NH System Operators as needed based on staffing and operational needs.
Responsible for assigning tasks to NH System Operators and ensuring tasks are performed to acceptable standards. Maintains ultimate responsibility and accountability for NH System Operators under their direction.
Will perform other duties as assigned.
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.