System Operator

Tri-County Electric Cooperative•Azle, TX

About The Position

The System Operator is responsible for the safe, reliable, and efficient operation of the electric distribution system using OMS, SCADA, system monitoring, and system configuration tools. The role supports real-time system operations, outage response, and service restoration, and provides operational support to teammates, field personnel, engineers, and other departments. The System Operator monitors and operates the distribution system; coordinates outage response, service restoration, switching activities, and emergency operations; troubleshoots system issues; directs available resources during outages, storms, and other system events; responds to alarms and abnormal operating conditions; and initiates appropriate communications and documentation. The position supports continuous 24/7 control room operations through rotating shifts, including nights, weekends, holidays, and regularly scheduled overtime. Shifts are generally 8–12 hours, with a maximum shift length of 16 hours on meeting days or during storm events and major outages. The role also maintains professional communication with coworkers, Cooperative members, the public, utilities, contractors, and governmental agencies, and maintains working knowledge of applicable distribution liability standards and regulatory updates. The System Operator supports the Cooperative’s mission and organizational objectives, promotes a strong safety culture, and contributes to a healthy work culture.

Requirements

High school diploma or equivalent.
Proficiency with computer systems and business software applications.
Ability to learn new procedures, technologies, and equipment while adapting to changing operational needs.
Proficiency with Microsoft Windows and Microsoft Office applications.
Ability to learn and effectively use OMS/SCADA systems and related tools.
Ability to review and interpret outage and SCADA event data, including historical and real-time reporting.
Ability to learn electrical system terminology and understand basic distribution system operations.
Strong multitasking skills and ability to manage multiple priorities in a real-time operational environment.
Effective communication, coordination, collaboration, integrity, and ethical conduct.

Nice To Haves

Prior experience in dispatch, system operations, or a similar role within electric utility, transmission, or distribution environments.
Familiarity with electrical distribution systems and utility operations.

Responsibilities

Monitor and operate the electric distribution system through SCADA, OMS, and related control systems to support safe and reliable service.
Coordinate outage response, service restoration, switching activities, and emergency operations.
Troubleshoot system issues and provide operational support to field personnel, engineers, and other departments.
Direct available resources during outages, storms, and other system events.
Respond to alarms and abnormal operating conditions, and initiate appropriate communication and documentation.
Communicate and coordinate with field personnel regarding outages, SCADA events, and trouble calls.
Collaborate with internal departments and external vendors to support event response and system operations.
Interact professionally with Cooperative members, the public, utilities, contractors, and governmental agencies during outages and field situations.
Maintain working knowledge of applicable distribution liability standards and stay informed about regulatory updates.
Adhere to company policies and safety requirements, promote a strong safety culture, and report unsafe conditions or incidents as required.
Contribute to organizational objectives, departmental goals, a healthy work culture, and the overall success of the organization.