System Operator I
About The Position
Kapsch TrafficCom is seeking a full-time, detail-oriented System Operator I for the Region 2 Transportation Management Center (TMC) in Utica, New York. The role monitors traffic conditions, coordinates incident response, and supports efficient TMC operations. Operators need detailed familiarity with daily TMC obligations, tools, and systems; an understanding of communications protocols; knowledge of the locations and purposes of Intelligent Transportation System (ITS) elements; and the ability to follow procedures and direction independently. An Operator I – Trainee begins in a training capacity and may be promoted to System Operator I after successfully completing a core competency evaluation developed by NYSDOT Region 2 management. The evaluation checks proficiency in TMC operations, systems, and protocols. The role is scheduled Friday through Sunday, 1:00 p.m. to 9:30 p.m., at $22 per hour. The position reports to the Systems Operator III, Consultant Operations Manager, and the NYSDOT TMC Director.
Requirements
- Associate degree or higher; or at least 60 college credit hours, with transcripts required, including coursework supporting oral, written, and computer/software knowledge, skills, and abilities; or two years of full-time employment meeting the qualifying experience criteria.
- Valid driver’s license.
- Proficiency in oral and written communication.
- Computer and software skills, including Microsoft Office applications and spreadsheets.
- Ability to use roadway maps and knowledge of roadway elements, particularly local roadways.
- Ability to work effectively with coworkers, NYSDOT staff, and partner agencies.
- Qualifying experience in one or more of the following: operations dispatching in transportation, fire, police, EMS, 911, or military settings; first responder or military work; TMC operations; CCTV monitoring for government agencies, gaming commissions, or alarm/security companies; customer service call center work; or management experience.
- Demonstrate fundamental typing and ability to navigate a standard Windows-based computer during the interview.
Nice To Haves
- Strong organizational and interpersonal skills.
- Ability to perform with minimal supervision.
- Ability to cope with stress and work cooperatively in a team environment with the Client.
Responsibilities
- Monitor traffic conditions.
- Coordinate incident response.
- Help ensure efficient operation of the Region 2 Transportation Management Center.
- Follow TMC procedures and direction independently.
- Use knowledge of communications protocols and ITS element locations and purposes in TMC operations.
Benefits
- Paid Time Off (PTO) – 20 days per year.
- No-cost medical insurance option for employees and eligible dependents.
- 401(k) with company match.
- Opportunity to grow in an innovative, mission-driven industry.
- Team-oriented and professional work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
