System Operator I
About The Position
Kapsch TrafficCom is seeking a highly motivated, detail-oriented individual to work at the Region 9 Transportation Management Center (TMC) in Binghamton, New York. The System Operator I monitors traffic conditions, coordinates incident response, and helps ensure efficient TMC operations. The position requires familiarity with daily TMC obligations, tools, and systems; understanding of communications protocols; knowledge of the location and purpose of Intelligent Transportation System (ITS) elements; and the ability to follow procedures and direction independently. An Operator I – Trainee begins in a training capacity and may be promoted to System Operator I after successfully completing a core competency evaluation developed by NYSDOT Region 9 management. The evaluation assesses proficiency in TMC operations, systems, and protocols. Shift hours and days are to be confirmed during the hiring process. Compensation is $22 per hour during training and $24 per hour after training, with benefits.
Requirements
- Associate degree or higher; or at least 60 college credit hours, with transcripts required, including courses supporting oral, written, and computer/software knowledge, skills, and abilities; or two years of full-time employment meeting the qualifying experience criteria.
- Valid driver's license.
- Proficiency in oral and written communication.
- Computer/software proficiency, including MS Office applications and spreadsheets.
- Ability to use roadway maps and knowledge of roadway elements, specifically local roadways.
- Ability to work effectively with coworkers, NYSDOT staff, and partner agencies.
- Experience in at least one qualifying area: operations dispatching; first responder or military work; TMC operations; CCTV monitoring; customer service call center work; or management.
- Must demonstrate fundamental typing and ability to navigate a standard Windows-based computer during the interview.
Nice To Haves
- Strong organization and interpersonal skills.
- Ability to perform with minimal supervision.
- Ability to cope with stress and work cooperatively with the Client.
Responsibilities
- Monitor traffic conditions.
- Coordinate incident response.
- Help ensure efficient operation of the Region 9 Transportation Management Center.
- Follow TMC procedures and direction independently.
- Use knowledge of communications protocols and the locations and purposes of ITS elements.
Benefits
- Benefits package during the System Operator I role after training is completed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
