System Operator III – Shift Supervisor - Traffic Operations

WSP • Hawthorne, NY

5d • $65,000 - $80,000

About The Position

WSP is hiring a full-time System Operator III to supervise a shift at its Transportation Management Center in Hawthorne, New York. The System Operator III runs the HVTMC operations floor during their shift, directs System Operator I and II staff, and serves as the acting supervisor on duty when the Operations Manager and Assistant Operations Manager are not on site. They are the first resource for operators and are accountable for the quality of the floor’s work. This position reports to the Consultant Operations Manager and the NYSDOT TMC Director.

Requirements

• An associate degree or higher plus one year of qualifying experience; or one year as a System Operator II at the TMC; or three years of full-time qualifying experience.
• Valid driver's license.
• Operations dispatching experience in transportation, fire, police, EMS, or 911, or comparable military experience.
• Experience supervising, mentoring, and training staff.
• Strong oral and written communication skills with internal staff and outside agencies.
• Proficiency in MS Office, spreadsheets, and databases, with solid typing skills.
• Skill using online roadway maps and familiarity with regional and local roadways.
• Ability to respond to problems 24 hours a day.

Nice To Haves

• Strong organizational skills.
• Ability to work with minimal supervision.
• Good people skills and the ability to train others.
• Ability to remain steady under pressure and work well as a team with the client.

Responsibilities

• Run the operations floor by assigning operator coverage, setting priorities, and keeping staff informed about network activity.
• Lead shift handoffs to ensure open incidents, closures, and equipment issues are clearly carried over.
• Support operators during incidents and ensure entries, notifications, and VMS messages are timely and accurate.
• Train new operators and keep existing staff current on SOPs, systems, and protocols.
• Coordinate with responders and partner agencies during critical transportation incidents.
• Review floor output for quality and compliance with SOPs, directives, and NYSDOT expectations, correcting problems promptly.
• Assist the Operations Manager with reviewing and updating SOPs, protocols, and training manuals.

Benefits

• Medical, dental, vision, disability, and life coverage.
• Retirement savings.
• Paid sick leave.
• Paid vacation or other personal time.
• Paid parental leave.
• Paid time off for bereavement, voting, and/or attendance at naturalization proceedings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree