System Operator III – Shift Supervisor - Traffic Operations

WSP • Hawthorne, NY

4d • Onsite

About The Position

WSP is seeking a full-time System Operator III – Shift Supervisor for its Transportation Management Center in Hawthorne, New York. The System Operator III supervises the shift at the HVTMC, runs the operations floor, directs System Operator I and II staff, and serves as acting supervisor on duty when the Operations Manager and Assistant Operations Manager are not on site. The role is the first resource operators turn to and is accountable for the quality of the floor’s output.

The position reports to the Consultant Operations Manager and the NYSDOT TMC Director. The shift supervisor assigns operator coverage, sets priorities, manages handoffs, supports incident response, trains staff, coordinates with responders and partner agencies, and ensures work follows SOPs, directives, and NYSDOT expectations. The role also assists the Operations Manager with reviewing and updating SOPs, protocols, and training manuals.

Requirements

• Meet one of the following experience or education pathways: an associate degree or higher plus one year of qualifying experience; one year as a System Operator II at the TMC; or three years of full-time qualifying experience.
• Valid driver's license.
• Operations dispatching experience in transportation, fire, police, EMS, or 911, or comparable military experience.
• Experience supervising, mentoring, and training staff.
• Strong oral and written communication skills with internal staff and outside agencies.
• Proficiency in MS Office, spreadsheets, and databases, along with solid typing skills.
• Skill with online roadway maps and familiarity with regional and local roadways.
• Ability to respond to problems 24 hours a day.

Nice To Haves

• Strong organizational skills.
• Ability to work with minimal supervision.
• Good people skills and ability to train others.
• Ability to remain steady under pressure and work well as a team with the client.

Responsibilities

• Run the operations floor during the shift by assigning operator coverage, setting priorities, and keeping staff informed about activity across the network.
• Lead shift handoffs to ensure open incidents, closures, and equipment issues are communicated and carried over.
• Provide real-time support to operators during incidents and ensure entries, notifications, and VMS messages are timely and accurate.
• Train new operators and keep current staff up to date on SOPs, systems, and protocols.
• Coordinate with responders and partner agencies during critical transportation incidents.
• Review the quality of floor output and confirm staff follow SOPs, directives, and NYSDOT expectations; correct problems as they arise.
• Help the Operations Manager review and update SOPs, protocols, and training manuals.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Disability coverage
• Life coverage
• Retirement savings
• Paid sick leave
• Paid vacation or other personal time
• Paid parental leave
• Paid time off for bereavement, voting, and/or attendance at naturalization proceedings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree