About The Position
WSP is seeking a full-time System Operator III – Shift Supervisor for its Transportation Management Center, based at a client office in Hauppauge, New York. This senior-level role coordinates traffic and incident management functions under moderate to light supervision and requires the ability to perform all duties applicable to Traffic System Operator I and II. The supervisor keeps shift coworkers informed, implements procedures, ensures appropriate contacts and protocols during major incidents, and maintains detailed familiarity with Long Island roadways, communications protocols, and the location and purpose of Intelligent Transportation System elements. The role requires independent work with minimal oversight, availability to respond to off-duty on-call issues by phone, and willingness to work all shifts, including overnights, weekends, and holidays.
Requirements
- High school diploma or equivalent.
- At least 3 years of experience in a TMC-type facility and/or traffic incident management role with increasing responsibilities.
- Proficiency with computer and software systems, including MS Office, GIS, and web-based information systems.
- Aptitude for providing exceptional customer service.
- Valid driver’s license.
- Ability to pass a background/criminal history check.
- Proven commitment to workplace safety and ability to comply with WSP health, safety, drug/alcohol, and harassment policies.
- Ability to perform all functions applicable to Traffic System Operators I and II.
- Detailed familiarity with Long Island roadways, communications protocols, and the location and purpose of ITS elements.
- Ability to work independently with minimal oversight and supervision.
- Willingness to work all shifts as needed, including overnights, weekends, and holidays, and respond by phone to on-call issues and activities.
Nice To Haves
- In-depth knowledge of local roadways.
- Ability to communicate clearly verbally and in writing.
- Strong attention to detail.
- Ability to interact professionally with coworkers and client staff.
- Ability to perform with minimal supervision.
- Ability to multitask and remain calm in high-pressure situations.
Responsibilities
- Be available during off-duty hours to assist Operations personnel.
- Operate the TMC’s Advanced Traffic Management System (ATMS), including minor configuration of the ATMS and Message Plans.
- Lead and direct the work of INFORM System Operators.
- Prepare and maintain training documents and reports independently.
- Coordinate traffic and incident management functions.
- Ensure shift coworkers are adequately trained and current in tasks relevant to System Operators I and II.
- Act as shift liaison to management to identify problems or weaknesses in operational procedures.
- Support TMC operations during major incidents, emergencies, snow, storms, and other significant events; gather and report incident management, traffic conditions, and transportation network status to NYSDOT staff.
- Maintain shift continuity, conduct assessments and shift briefings, and oversee overall system performance.
- Administer on-the-job training to new and existing staff as needed.
- Attend management meetings and collaborate with internal stakeholders.
- Maintain team scheduling and PTO requests.
- Develop ideas to improve processes and workflow efficiency.
- Make responsible and ethical decisions regarding company funds, resources, and conduct, and follow WSP’s Code of Conduct and related policies and procedures.
Benefits
- Medical, dental, and vision coverage.
- Disability and life coverage.
- Retirement savings.
- Paid sick leave.
- Paid vacation or other personal time.
- Paid parental leave.
- Paid time off for bereavement, voting, and/or attendance at naturalization proceedings.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
