(Sr.) Lead System Operator Trainer I (II)

PJM Interconnection•Audubon, PA

4d•Hybrid

About The Position

The Lead System Operator Trainer supports the goals of the System Operator Training Department by creating curriculum and content, developing online and asynchronous training, and delivering programs for PJM system operators. Training addresses changing system requirements, markets, ancillary services, business rules, procedures, and new technologies. The role reports to the Manager of System Operator Training. Training is conducted at either PJM RTO Control Center or remotely, with approximately 25% travel to the control center in Milford, PA, and additional travel for PJM seminars, conferences, or audits. The role develops and assesses training materials and programs, supports the Operator Training Simulator, provides classroom instruction, and coordinates training needs and schedules. It also contributes to emergency preparedness and business continuity exercises and represents PJM in relevant industry and stakeholder groups. The trainer provides leadership and mentorship to department personnel in support of the annual training plan and other departmental activities.

Requirements

Bachelor’s degree in Engineering or Electrical Engineering.
At least 5 years of experience in Systems Operations.
Effective verbal and written communication skills.
Ability to provide classroom instruction, including developing, designing, and continually assessing lesson plans.
Ability to deliver and facilitate training.
Ability to effectively facilitate company positions in front of customers, regulators, and legislators.

Nice To Haves

Experience with PJM Operations, markets, and planning functions.

Responsibilities

Develop training curricula and content supporting NERC Standards, new markets and tools, and the development of PJM system operating employees.
Develop benchmarks and measure the effectiveness of processes and systems related to training, and carry out day-to-day activities supporting departmental strategic goals.
Stay current on changing business rules and market options.
Determine training needs, select courses, plan procedures, and coordinate course schedules using the Systematic Approach to Training.
Maintain working relationships with the Director, Dispatch; Manager Reliability Engineering; Supervising Dispatchers; and dispatching personnel, soliciting their input and direction.
Develop, coordinate, and conduct position-specific educational programs for Dispatch Department personnel; procure training materials and conduct validated position-specific testing.
Coordinate with personnel responsible for the Operator Training Simulator to support its consistent, timely, and effective use.
Participate in Operator Training Simulator enhancement and development projects.
Design and evaluate simulator training scenarios.
Provide classroom instruction, including developing, designing, and continually assessing lesson plans.
Update training materials and review them for current technology and cost-effective methods of meeting training needs.
Plan, prepare, and distribute organizational information using audio and visual media; develop scripts and assist with video or multimedia production.
Maintain a professional, structured classroom environment according to established policies and procedures.
Develop pre-training materials, tests, evaluation materials, review exercises, and plans to ensure course materials meet training objectives and support information retention.
Design, develop, and deliver training programs and presentations related to PJM business and product developments.
Provide leadership to staff completing assignments that support the annual training plan and departmental activities.
Mentor department personnel to work independently and to train, guide, or assist others with complex duties.
Deliver general training on markets, operations, business rules, system conditions or events, internet tools, and other topics, in person or asynchronously.
Create and deliver system operator training based on changing system requirements, markets, ancillary services, business rules, and procedures, coordinating with the Director, Dispatch.
Create simulator scenarios and deliver operator training for event preparedness and reactive training based on operational experience; support position certification and peer-group programs, and maintain simulator consistency with the real-time system and environment.
Support emergency preparedness and business continuity drills, exercises, and activities.
Represent PJM and participate in stakeholder processes for NERC, EPRI, NATF, IEEE, and other PJM stakeholder groups.