(Sr.) Lead System Operator Trainer I (II)

PJM•Audubon, PA

4d•Hybrid

About The Position

The Lead System Operator Trainer supports the goals of the System Operator Training Department by creating curriculum, training content, online and asynchronous training, and delivering programs for PJM system operators. Training addresses changing system requirements, markets, ancillary services, business rules, procedures, tools, and operational needs. The role reports to the Manager of System Operator Training and conducts training at either PJM RTO Control Center or remotely. The position involves approximately 25% travel to the control center in Milford, Pennsylvania, plus some travel for PJM seminars, conferences, and audits. The trainer develops and evaluates training curricula, materials, assessments, lesson plans, and simulator scenarios; delivers classroom and other instruction; and works with Dispatch leadership and personnel to ensure training meets operational needs. The role also supports the Operator Training Simulator, emergency preparedness and continuity activities, and PJM participation in relevant industry and stakeholder groups. Trainers may work across general training support, system operator training, simulator training, emergency conditions support, and NERC, RFC, and industry group support. The position provides leadership and mentoring to department personnel and helps deliver the annual training plan.

Requirements

Bachelor's degree in Engineering or Electrical Engineering.
At least 5 years of experience in Systems Operations.
Effective verbal and written communication skills.
Ability to provide classroom instruction, including development, design, and continual assessment of lesson plans.
Ability to deliver and facilitate training.
Ability to effectively facilitate company positions in front of customers, regulators, and legislators.

Nice To Haves

Experience with PJM Operations, markets, and planning functions.

Responsibilities

Develop training curricula and content that support NERC standards, reflect new markets and tools, and advance the knowledge of PJM system operating employees.
Develop benchmarks and measure the ongoing effectiveness of processes and systems related to the Training function.
Carry out day-to-day activities that support the department's strategic goals.
Remain current on changing business rules and market options.
Determine training needs, select courses, plan training procedures, and coordinate course schedules using the Systematic Approach to Training.
Develop and maintain working relationships with the Director, Dispatch; Manager Reliability Engineering; Supervising Dispatchers; and dispatching personnel, soliciting their input and direction.
Develop, coordinate, and conduct position-specific educational programs for Dispatch Department personnel.
Initiate procurement of training materials and conduct validated, position-specific testing.
Coordinate with personnel responsible for the Operator Training Simulator to support its consistent, timely, and effective use.
Participate in Operator Training Simulator enhancement and development projects and design, develop, and evaluate simulator exercise scenarios.
Provide classroom instruction, including developing, designing, and continually assessing lesson plans.
Update training materials and review them for current technology and cost-effective training methods.
Plan, prepare, and disseminate organizational information through audio and visual media; develop scripts and assist with video or multimedia production.
Maintain a professional, structured class environment in accordance with established policies and procedures.
Develop pre-training materials, tests, evaluations, review exercises, and plans that help ensure course materials meet training objectives and information is retained.
Design, develop, and conduct training programs and presentations related to PJM business and product developments.
Provide leadership to staff completing assignments that support the annual training plan and other departmental activities.
Mentor department personnel to work independently and to train, guide, or assist others with complex duties.
Deliver general training on markets, operations, business rules, system conditions or events, internet tool applications, and other required topics, in person or asynchronously.
Create and deliver system operator training programs reflecting changing system requirements, markets, ancillary services, business rules, and procedures, in coordination with the Director, Dispatch.
Create simulator training scenarios and programs for event preparedness, lessons from operational experience, position certification, and peer-group programs; ensure the simulator is consistent with the real-time system and environment.
Support emergency preparedness and business continuity drills, exercises, and activities.
Represent PJM and participate in stakeholder processes for NERC, EPRI, NATF, IEEE, and other PJM stakeholder groups.