US gRDC System Operator

Global Tote Lankan•Cherry Hill, NJ

6d•$24 - $25

About The Position

The US gRDC System Operator monitors tote computer operations, normal end-of-day reports, and hardware terminal events, notifying onsite technicians when needed. The role supports the operation of wagering systems and customer-facing sites by entering and updating system information, managing sessions and content, overseeing wagers and data transfers, troubleshooting issues, and performing operational and quality-control tasks. It also supports remote on-track operations, including race updates, results, dividends, and race closures.

Requirements

Strong phone, computer, and data-entry skills with demonstrated attention to detail.
Strong customer-service skills and the ability to work with end users.
Technical writing and test-scripting skills.
Demonstrated troubleshooting abilities.
Familiarity with Linux and shell scripting.
Comply with applicable state, provincial, and federal regulations.
High school diploma or equivalent.
Must be authorized to work in the United States.
Must pass a thorough background screening and drug test.
Must be capable of obtaining appropriate gaming and racing licenses as required by regulators.

Nice To Haves

Familiarity with SQL query writing.
Familiarity with the horseracing industry.

Responsibilities

Enter information into the system and make manual adjustments to ensure proper operation.
Perform daily system start and stop procedures and manage sessions.
Load and manage wagering content daily for customers on the applicable Quantum system.
Provide customer support for wagering content.
Open and lock out wagers by customer.
Perform manual merge procedures when the Totalisator Manager is absent.
Work indirectly with the Mutuels Supervisor to ensure receipt of necessary reports from Global Tote.
Operate the Video Information Console to enter ongoing changes.
Initiate, maintain, and monitor inter-track connectivity (ITSP links) for data and pool transfers and timely pool merging.
Load horseracing race-card information across multiple sites and mobile devices.
Monitor site activity for accuracy and error conditions, and update site-specific data points.
Troubleshoot customer- and consumer-facing issues received by phone, email, or chat, and escalate issues to the development team when necessary.
Maintain logs of issues and customer contacts.
Monitor site usage and performance.
Monitor terminal events and notify onsite technicians for resolution.
Perform quality-control reviews of new production deployments.
Use Slack to work with judges and stewards to close races as part of Remote Ontrack Operations.
Manually assist with scratching runners and entering other relevant information previously provided by on-course operators.
Enter finish results, calculate dividends, and make races official.
Confirm imports are connected and ready to transfer data.
Perform operational duties for eBet, G1, and G4 systems, including content management and customer-service functions.