System Operator

e2Companies LLC•Bonita Springs, FL

2d•Onsite

About The Position

The System Operator supports e2Companies’ GROVE (Grid Response Optimization of Virtual Energy) operations as the first line of technical support for distributed energy systems. The role monitors real-time system performance, identifies abnormal conditions, and follows defined troubleshooting procedures to assess issues and determine appropriate next steps. The System Operator contributes to system reliability by analyzing operational data, applying established diagnostic workflows, and escalating issues according to defined procedures. The position is intended for candidates with a technical foundation who can interpret system behavior, assess alarms, and support continuous operations in a 24/7 control room environment.

Requirements

Associate’s degree in Electrical Technology, Electronics Technology, Engineering Technology, IT Systems, Industrial Technology, or a closely related technical field; a formal technical or trade program with relevant electrical, electronics, or systems coursework may be considered in lieu of a degree.
Foundational knowledge of technical systems, control environments, or monitoring-based platforms, with the ability to learn electrical and energy system concepts through structured training.
Ability to follow structured troubleshooting procedures and assess system issues using predefined workflows.
Experience working with technical systems, monitoring platforms, dashboards, or operational software.
Strong analytical skills, including the ability to interpret real-time data, thresholds, and performance trends.
Advanced computer proficiency, including strong Microsoft Excel skills for data tracking and analysis.
Ability to document technical findings, actions taken, and outcomes accurately and clearly.
Strong written and verbal communication skills.
Detail-oriented and dependable, with the ability to work independently within defined procedures and collaborate with a shift team.
Ability to work rotating shifts across days, evenings, and nights.

Nice To Haves

Hands-on experience troubleshooting electrical systems, industrial equipment, or technical control systems.
Exposure to power generation, battery energy storage systems, distributed energy resources, or energy monitoring platforms.
Experience in IT operations, cybersecurity monitoring, network operations, systems administration, or analytics-driven operational roles with transferable troubleshooting and alert-response skills.
Experience with alarm management, fault isolation, or first-line technical support in an operational environment.
Ability to interpret technical documentation such as single-line diagrams, equipment manuals, or system schematics.
Bachelor’s degree in Engineering, Engineering Technology, or a related technical discipline.

Responsibilities

Monitor distributed generation and energy storage assets in real time using internal monitoring platforms and dashboards.
Identify abnormal system behavior, alarms, or performance deviations and initiate first-level troubleshooting procedures.
Follow established troubleshooting workflows and diagnostic decision trees to assess system issues.
Analyze system data, trends, and numerical thresholds to support troubleshooting and operational decisions.
Log system events, troubleshooting actions, and outcomes accurately in operational records.
Execute dispatch instructions and system control actions in accordance with defined procedures.
Coordinate with engineering, field operations, and internal stakeholders when escalation is required.
Provide internal teams with clear, timely technical information during system events.
Maintain accurate documentation, logs, and shift handoff notes.
Collaborate with other operators to ensure consistent operational coverage across shifts.