Support Analyst Jobs

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Epic Support Analyst II

Sutter Health•Modesto, CA
•$39 - $67
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About The Position

The Epic Support Analyst II plays a pivotal role in ensuring exceptional customer satisfaction. As a front-line customer support resource, this position troubleshoots issues, provides technical expertise, triages issues, and delivers solutions to enhance the customer experience. The role is based in the Sutter Health System Office-Valley organization. It is a regular, full-time, non-exempt position with an 8-hour day shift, Monday through Friday, and weekend work as needed.

Requirements

  • Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience in lieu of the degree.
  • Epic certification in the assigned area of responsibility within 6 months of hire.
  • Epic Ambulatory Certification or Accreditation.
  • 1 year of recent relevant experience.

Responsibilities

  • Provide front-line customer support.
  • Troubleshoot issues and provide technical expertise.
  • Triage issues and deliver solutions to enhance the customer experience.

Benefits

  • Comprehensive benefits package for eligible positions.

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

Associate degree

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