IT Customer Support Analyst I
About The Position
The Information Technology Customer Support Analyst provides technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, guiding and training end-users, and ensuring issues are resolved in a timely and effective manner. The analyst documents support requests and maintains accurate records of support incidents. This position is based at CoxHealth's West Campus (Chase) in Springfield, Missouri, in the IT Service Desk department. The scheduled hours are 40 per week, from 8:00 a.m. to 4:30 p.m., on the day shift.
Requirements
- Basic understanding of commonly used operating systems, such as Windows and macOS, and software applications.
- Strong communication skills, empathy, and patience when assisting end-users with technical issues.
- Ability to diagnose and resolve simple technical problems, such as password resets and basic software issues.
- Ability to effectively document support requests and solutions for future reference.
Nice To Haves
- Associate's degree in Computer Science or Information Technology.
- One year of experience in IT customer support, with a focus on end-user support and troubleshooting.
Responsibilities
- Provide technical support to end-users of IT systems and applications.
- Diagnose and resolve technical issues, including simple problems such as password resets and basic software issues.
- Provide guidance and training to end-users.
- Resolve support issues in a timely and effective manner.
- Document support requests and maintain accurate records of support incidents.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Retirement plan with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
