IT Support Analyst I
HCTec•Brentwood, TN
•Hybrid
About The Position
Provide technical support and assistance to clients to help ensure their systems and software operate smoothly. This is a hybrid position that includes onsite support and travel to client locations in the local area. The role participates in a 24/7 on-call IT support rotation.
Requirements
- At least 2 years of experience in IT support or a related role.
- Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
- Experience with server administration and virtualization technologies.
- Excellent written and verbal communication skills.
- Ability to work independently and in a team environment.
- Strong problem-solving and analytical skills.
Nice To Haves
- Relevant certifications such as A+, Network+, ITIL, MCSA, or CCNA.
- A bachelor's or associate degree in Computer Science, Information Technology, or a related field.
Responsibilities
- Provide remote and onsite technical support to end users for hardware, software, and network-related issues.
- Respond to and resolve help desk requests in a timely manner.
- Analyze and troubleshoot technical problems and provide effective solutions.
- Install, configure, and troubleshoot computer hardware, software, printers, and other peripherals.
- Perform routine computer-system maintenance, including backups and software updates.
- Manage user accounts and permissions across systems and applications.
- Participate in developing and implementing IT policies and procedures.
- Document common issues and solutions in a knowledge base.
- Assist with testing and implementing new software and hardware.
- Participate in a 24/7 on-call IT support rotation.
- Travel to client locations in the local area.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
