IT Support Analyst I

HCTec•Brentwood, TN

10d•Hybrid

About The Position

The IT Support Analyst role provides remote and onsite technical support to clients and end-users, helping keep their systems and software operating smoothly. The position is described as hybrid and includes onsite support, travel to local client locations, and participation in a 24/7 on-call support rotation. Duties include resolving help desk requests, troubleshooting technical issues, maintaining systems, managing accounts, documenting solutions, and supporting the deployment of hardware and software.

Requirements

Bachelor’s degree in computer science, information technology, or a related field.
At least 2 years of experience in IT support or a related role.
Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
Experience with server administration and virtualization technologies.
Excellent written and verbal communication skills.
Ability to work independently and in a team environment.
Strong problem-solving and analytical skills.

Nice To Haves

Relevant certifications such as A+, Network+, ITIL, MCSA, or CCNA.
A bachelor’s or associate degree in computer science, information technology, or a related field is described as a plus.

Responsibilities

Provide remote and onsite support to end-users for hardware, software, and network issues.
Respond to and resolve help desk requests in a timely manner.
Analyze and troubleshoot technical problems and provide effective solutions.
Install, configure, and troubleshoot computer hardware, software, printers, and other peripherals.
Perform routine computer-system maintenance, including backups and software updates.
Manage user accounts and permissions across systems and applications.
Participate in developing and implementing IT policies and procedures.
Document common issues and solutions in a knowledge base.
Assist with testing and implementing new software and hardware.
Participate in a 24/7 on-call IT support rotation.
Travel to client locations in the local area.