AV Tech Support Analyst - Chicago - 6481744

Accenture•Chicago, IL

9d•Onsite

About The Position

The AV Tech Support Analyst will join Accenture’s Infrastructure Shared Services group, the internal global IT organization responsible for daily IT operations. As part of the Special Events, Leadership Enablement, and Client Technology team, the role focuses on supporting high-profile meetings and events at Accenture’s Connected Innovation Center in Chicago. The position provides white-glove AV and collaboration technology support to Accenture employees and client guests, and is 100% in office in Chicago, Illinois. Some travel may be available for off-site event support.

Requirements

At least 1 year supporting IT or AV-related industries.
At least 1 year working with ITIL software such as ServiceNow or Jira.
Familiarity with enterprise collaboration platforms such as Microsoft Teams, Google Meet, Zoom, or Webex.
An agile mindset and the ability to adapt quickly to changing priorities.
Hands-on support experience with Windows 10, Windows 11, and OSX.
Hands-on support experience with Android and iOS.
Ability to work in a fast-paced environment independently and as part of a team.
Strong communication skills for interfacing with non-technical stakeholders and senior leadership.

Nice To Haves

Experience in a client-facing or senior executive-facing role where professionalism is key.
IT or AV-related certifications, such as CompTIA, CTS, Microsoft, or Cisco.
A photography background for providing professional-grade employee headshots or portraits.

Responsibilities

Provide white-glove service and support to Accenture employees and client guests participating in office meetings and events.
Manage and maintain AV technologies, including sound mixers and synchronized wireless microphones.
Test and troubleshoot video conferencing devices and display walls, including Microsoft Teams Rooms, Cyviz Display Walls, and Cisco VC rooms.
Manage and maintain extended reality devices, including Apple Vision Pro and Meta Quest devices.
Act as the technical lead during high-profile client meetings and leadership events to ensure a seamless technology experience.
Collaborate with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaboration.
Create and update technical documentation.