Fraud Investigation & Operations Support Analyst
About The Position
The Fraud Investigation & Operations Support Analyst is a hybrid role focused on preventing, detecting, investigating, and mitigating plastic card fraud while supporting operational effectiveness, process improvement, and continuity across fraud and dispute functions. The position combines fraud investigation expertise with business analysis, data analysis, quality assurance, and system support to help maintain compliant, efficient, and resilient operations. It also provides management and operational backup, including support for escalations, approvals, and coverage during leadership absences or high-risk periods. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. The position requires onsite work 40% of the time, specifically two days onsite (Wednesday and Thursday). The role includes required on-call coverage and may require backup coverage during weekends and holidays.
Requirements
- Associate degree required; equivalent combinations of experience and education are accepted.
- 2–4 years of experience in a position requiring similar knowledge, skills, and abilities.
- Knowledge of Regulation E, Regulation Z, Regulation CC, and Visa/debit network operating rules as they relate to card fraud and cardholder disputes.
- Ability to work the stated Monday–Friday schedule and onsite two days per week.
- Ability to participate in required on-call coverage.
Responsibilities
- Monitor, administer, and optimize neural alert networks to detect and prevent fraudulent credit, debit, and ATM transactions.
- Identify emerging fraud patterns and recommend, create, and modify rule strategies to mitigate losses.
- Maintain knowledge of authorization processes and their operational and fraud-prevention impacts.
- Conduct complex fraud investigations, including gathering, analyzing, and documenting evidence.
- Prepare investigative findings and recommendations for internal review and external action.
- Coordinate with legal counsel and law enforcement on unauthorized-use cases, civil actions, and criminal proceedings.
- Represent the organization in interactions with law enforcement, auditors, examiners, and external partners.
- Maintain knowledge of applicable PSECU bylaws, policies, and internal practices.
- Perform quality control and assurance reviews across fraud and dispute activities.
- Ensure operations adhere to federal and state regulatory requirements and monitor changes affecting fraud and dispute processes.
- Support fraud and dispute operations through business analysis, data mining, and reporting.
- Analyze workflows, performance metrics, and industry benchmarks to identify inefficiencies.
- Recommend and support process improvements, workflow automation, and operational enhancements.
- Develop custom reports and business intelligence outputs to support leadership decision-making.
- Apply statistical analysis to identify trends, risks, and opportunities for operational improvement.
- Respond to inquiries from internal and outside departments within the credit union.
- Coordinate system requirements for fraud, dispute, and related applications.
- Support system testing, training, and production releases.
- Perform program and data analysis for monthly, ad hoc, and risk-based reporting.
- Provide backup management coverage during absences, weekends, holidays, or high-risk periods.
- Support escalated investigations, dispute research beyond frontline capabilities, and approval functions.
- Participate in required on-call coverage.
- Serve as a subject matter expert for fraud, dispute, and operational initiatives.
- Assist with special projects and cross-functional initiatives as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
