Support Analyst Jobs

About The Position

Requirements

• 3–5 years of relevant experience in IT business analysis, systems analysis, application support, process improvement, or technology delivery.
• Demonstrated experience independently eliciting, analyzing, documenting, and validating business and functional requirements.
• Ability to translate stakeholder needs into actionable user stories, acceptance criteria, process documentation, and technical deliverables.
• Hands-on experience supporting business applications, investigating production issues, performing root cause analysis, and recommending corrective actions.
• Ability to work effectively with limited supervision, exercise sound judgment, and take ownership of assigned responsibilities.
• Experience supporting Agile delivery practices, backlog refinement, requirements prioritization, and cross-functional development activities.
• Familiarity with UAT planning, test scenario creation, defect management, and solution validation.
• Working knowledge of business process analysis, application dependencies, and basic data analysis.
• Strong communication, facilitation, organizational, and problem-solving skills.
• Ability to collaborate with diverse stakeholders, resolve routine conflicts professionally, and balance multiple priorities.
• Bachelor's degree in Business, Information Systems, Computer Science, or a related discipline, or equivalent practical experience.

Nice To Haves

• Experience using Azure DevOps or Jira for requirements management and Agile delivery.
• Familiarity with SQL, data querying, and analyzing business information.
• Experience creating business process flows, workflow diagrams, or other process modeling artifacts.
• Exposure to supporting multiple enterprise applications or interconnected business systems.
• Experience working across application development, testing, deployment, and ongoing production support.

Responsibilities

• Lead requirements gathering and analysis for small to moderately complex technology initiatives, translating business objectives into functional requirements, user stories, acceptance criteria, and supporting documentation.
• Facilitate stakeholder discussions to understand operational workflows, identify process gaps, and uncover opportunities for application enhancements.
• Partner with product owners and development teams to refine backlog items, establish scope, clarify requirements, and support delivery prioritization.
• Evaluate business rules, data relationships, and application dependencies to support solution design and process improvements.
• Provide Level 2 application support by investigating incidents, analyzing root causes, documenting findings, and recommending sustainable resolutions.
• Coordinate User Acceptance Testing activities, including test scenario development, execution support, defect tracking, and validation of business requirements.
• Collaborate with technical and business teams to resolve application issues, minimize operational disruptions, and prevent recurring incidents.
• Maintain organized requirements documentation, process artifacts, and application knowledge to support development, testing, and production readiness.
• Manage competing priorities independently, communicate progress, and recommend practical solutions to business and technical challenges.